Focus on Quality: Compassionate, PatientCentered Health Care

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Focus on QualityCompassionate, Patient-Centered
Health Care

• LouAnne L. Ten Kate, MD FACEP
• Chief Quality Officer
• Auburn Memorial Hospital
• Auburn, New York
• September 8, 2009

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What is quality medical care?

• As defined by the Committee on Quality Health
  Care in America Quality care is safe,
  effective, patient centered, timely, efficient,
  and equitable. Thus safety is the foundation
  upon which all other aspects of quality care are
  built.

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Why strive for quality?

• Our business is our patients' health and
  well-being
• Quality Care is cost-effective care
• Improved efficiency
• Improved resource utilization
• Human Resources
• Technology
• Improve patient satisfaction
• Mitigate risk

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To err is human, but.....

• A system needs to be created to protect patient
  safety
• Prevents error
• Learns from errors
• Creates a culture of safety that involves health
  care professionals, patients, and organizations

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Creating a fail-safe system
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A Culture of Quality at Auburn Memorial Hospital

• Board of Trustees has made quality Care priority
  for 2009

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A Culture of Quality at Auburn Memorial Hospital

• Developing an electronic medical record
• Improving infrastructure
• Expanding services
• Recruiting new providers
• Thorough reevaluation of existing service lines

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The Future of Quality at Auburn Memorial Hospital

• Strengthen quality infrastructure
• Focus on Best Practices
• Increase community involvement in patient quality
• Continue to shape a culture of transparency and
  accountability

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Being a consumer of Quality Health Care

• National Patient Safety Foundation Ask Me 3
  Program
• What is my main problem?
• What do I need to do?
• Why is it important for me to do this?

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Questions?

• Please feel free to contact me at any time
  regarding questions or concerns
• E-mail ltenkatemd_at_auburnhospital.org
• Phone [phone]