SIAG The Local Government Delivery Council

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SIAGThe Local Government Delivery Council

• Siobhan Coughlan,
• Principal Consultant
• 12 November, 2007

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Drivers for Service Transformation

• CRS 07 efficiency savings 3 p.a.
• Service Transformation Agreement Varney Review
• Local Government White paper LAA, MAA
• LGR and Two Tier Pathfinders
• Local Government new performance framework 200
  PIs and CAA
• Customer expectations!

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Key challenges

• Understanding shared customers using customer
  insight, to re organise and deliver services
• Joining up related services, provided by
  different organisations, around different
  customer groups
• Leveraging assets through sharing frontline and
  back offices
• Managing and sharing data across the partners to
  make it easier for the customer to carry out
  their transaction
• Exploiting technology as an effective tool
• Removing duplication and wastage to drive out
  efficiency savings through business process
  improvement

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• Local Government Delivery Council

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Background

• Post LGOL programme a voice for local
  government
• Commissioning of the Varney Review opportunity
  for LG to highlight good practice as well as
  barriers
• Front Office Shared Services project real
  innovation at a local level
• Support and expertise for local government
  representatives on the Delivery Council

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Objectives

• By local government, for local government
• Principal interface between central and local
  government and the local government family
• Provide strategic leadership to sector to fulfils
  its role in driving local service transformation
• Be a collective voice for the sector to influence
  national policy
• Mirror and co-ordinate with Cabinet Offices
  Delivery Council on the Transformational
  Government agenda
• Facilitating effective support to councils e.g.
  good practice
• Highlight opportunities barriers to drive
  service transformation

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CLG
Cabinet Office
DH
RIEPs
DWP
LGDC
CEX Taskforce
OGC
LGA
IDeA
Service Transformation
LGR
ESD Toolkit
Third Sector
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Improvement Board
ICE Board
Delivery Council
Contact Council
CEX Taskforce
LGDC
Customer Insight forum
RIEPs
COI Council
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Deliverables

• Work with key stakeholders LGA, CLG Cabinet
  Office to jointly develop the vision work
  programme across CRS07
• To coordinate the activities of the principal
  local government agencies around service
  transformation
• To highlight and share emerging good practice,
  raise problems, issues and identify gaps in
  capacity
• To coordinate the links with other key agencies
  around local government transformation,
• To advise on the assignment of leadership of
  projects to specific local authorities
• To act as a point of reference and to offer input
  to such initiatives (e.g. the Tell us once
  project) as they develop

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LGDC Representatives

• 13 Local authority representatives from all
  regions, tiers, urban rural LAs (links with
  RIEPs professional bodies)
• Chaired by Janet Callender, CEX Tameside MBC and
  one of the local government representatives on
  the Delivery Council
• Local government stakeholders, LGA, IDeA, CLG
• Central government departments, DWP, DH
• Third Sector
• National Consumer Council
• Private Sector - tba

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Programme of activities

• National Projects - Public Sector Asset Review,
  DWP Tell us Once, LGR Two Tier Pathfinders
• Best Practice engagement FOSS conference May
  08, Beacons, benchmarking, knowledge CoPs,
  national regional networks and events
• Performance management CAA, LG PIs, Contact
  councils measures
• Tools Enablers data sharing, Gov Connects,
  ESD Toolkit, Customer Insight address
  formatting