Gao Junshan, UST Beijing

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Leadership and Trust
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Where We Are
Chapter 11 Leadership and Trust
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Chapter Guide

• Leadership overview
• Leadership Theories
• Trait theories
• Behavioral theories
• Contingency theories
• Team and team leaders
• Concept of team
• Team development
• Effective team leadership
• Other issues on Leadership
• Emerging approaches of Leadership
• Culture and leadership
• Trust and leadership

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Leader and Leadership
Overview
Leaders are the people who are able to influence
others and who possess managerial authority.
Leadership is the function that these people
performs.
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Overview
Managers vs. Leaders
Managers are appointed, they have legitimate
power to reward and punish, their ability to
influence is based on the formal authority
inherent In their positions.
Leaders may be appointed or emerged from within
a group, they can influence other to perform
beyond the actions dictated by formal authority.
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Trait theories
Trait Theories of Leadership
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Behavior theories Kurt Lewin
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Tannenbaum and Shmidts Continuum of Leader
Behavior
Behavior theories Tannenbaum and Schmidt
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Behavior theories Ohio and Michigan
Formal Studies of Behavioral Styles
Initiating Structure
Ohio State University
Consideration
Employee-Orientation
University of Michigan
Production-Orientation
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The Managerial Grid
Behavior theories Robert Blake
Concern for Production
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Fiedlers LPC Scale
Contingency theories Fieldler
Unpleasant Unfriendly Accepting Frustrating Enthus
iastic Relaxed Close Warm Uncooperative Hostile In
teresting Harmonious Hesitant Inefficient Cheerful
Guarded
Pleasant Friendly Rejecting Helpful Unenthusiastic
Tense Distant Cold Cooperative Supportive Boring
Quarrelsome Self-assured Efficient Gloomy Open
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Contingency theories Fiedler
Findings of the Fiedler Model
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Contingency theories Robert House
The Path-Goal Theory
Environmental Situational Factors
Outcomes
Leader Behavior
Subordinate Situational Factors
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Contingency theories Vroom and Yetton
Leader Participation Model
Employee Involvement Continuum
Increased Leader Control
Increased Employee Involvement
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Contingency Variables in the Revised
Leader-Participation Model
Contingency theories Vroom and Jago
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Decision Tree of Leadership Style
Contingency theories Vroom and Jago
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Hersey and Blanchards Situational Leadership
Model
Contingency theories Paul Hersey
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Define Work Team
Team and teem leaders Team concept (see Chap 9
p290)
The work team is a group engaging in collective
work that requires joint effort and generates a
positive synergy.
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Team and teem leaders Team concept (see Chap 9
p290)
Work Groups vs. Work Teams
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Types of Work Teams
Team and teem leaders Team concept (see Chap 9
p291)
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Quality Circle
Team and teem leaders Team concept (see Chap 9
p292)

• Consists of 8 to 10 people
• Meet regularly to discuss quality problems
• Assume responsibility of
• solving quality problems
• Usually have no authority

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The Popularity of Teams
Team and teem leaders Team popularity (see
Chap 9 p288)
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Stages of Team Development
Team and teem leaders Team development (see
Chap 9 p288)
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Team and teem leaders Effective teams (see
Chap 9 p295)
Good Communication
Unified Commitment
Clear Goals
Effective Teams
Relevant Skills
Mutual Trust
Negotiating Skills
Effective Leadership
Internal Support
External Support
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Team and teem leaders Role of team leaders
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Charismatic Leadership
Emerging approaches Charismatic
Self-confidence
Extraordinary behavior
Vision and articulation
Image as a change agent
Strong convictions
Environmental sensitivity
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Emerging approaches Visionary
Visionary Leadership
Explain the Vision
Express the Vision
Extend the Vision
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Emerging approaches Transformational
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Issues and concerns Culture
Other Issues of Leadership
National Culture and Leadership
Substitutes for Leadership
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What Is Trust?
Issues and concerns Trust and leadership
Trust is a positive expectation that another will
not ---- through words, actions or decisions ----
act opportunistically.
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Dimensions of Trust
Issues and concerns Trust and leadership

• Integrity
• Competence
• Consistency
• Loyalty
• Openness

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Issues and concerns Trust and leadership
Three Types of Trust
Deterrence- Based
Knowledge- Based
Identification- Based
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Building Trust
Management skills Building trust

• Practice openness
• Be fair
• Speak your feelings
• Tell the truth
• Be consistent
• Fulfill your promises
• Maintain confidences
• Demonstrate confidence

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Chapter Summary

• Meaning of leader
• Leaders vs. managers
• Trait theories of leadership
• Fiedler contingency model
• Path-goal leadership theory

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Chapter Summary

• Situational leadership
• Qualities of charismatic leaders
• Skills of visionary leaders
• Roles of effective team leaders
• Five dimensions of trust

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How Charismatic Leaders Influence Their followers

• They articulate an appealing vision to the
  followers
• They set high performance expectations and assert
  that followers to reach them
• They convey a new set of values and set an
  example for followers to imitate
• They exhibit courage and conviction through
  self-sacrifice.