Demings 14 Points

1
Demings 14 Points

• Achieving Quality
• Management by Process

2
Demings 14 Points (1-4)

• Create a Consistent Purpose to Improve both
  Product and Service
• Adopt it as the New Business Philosophy
• Cease Depending on Inspection to Achieve Quality
• Consider Quality as well as Price
  (Cost-Effectiveness) Try to Save by using One
  Supplier

3
Demings 14 Points (5-9)

• Constantly Improve Processes for Planning,
  Production and Service
• Institute On-the-Job Training
• Practice Leadership, not Supervision
• Drive Out Fear
• Break Down Barriers to Staff Working Together

4
Demings 14 Points (10-12)

• Eliminate Slogans, Workforce Targets and
  Exhortations
• Rationally Limit Numerical Quotas for Workers and
  Management
• Remove Barriers that Diminish Individual Pride of
  Workmanship Also Humanize the Annual Merit or
  Evaluation System

5
Demings 14 Points (13-14)

• Institute a Vigorous Education and
  Self-Improvement Program for All
• Include Everyone in the Organization in
• Achieving the Transformation to Continuous
  Improvement (TQM)

6
Managing the BossSuggestions by Peter Drucker

• Make the Boss Effective, Achieving
• Make Boss Strengths Effective, Weaknesses
  Irrelevant
• Create Trust
• Keep Boss Aware
• No Surprises - Positive or Negative
• Never Underrate the Boss