Transportation, Distribution

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Transportation, Distribution Logistics
Industry Competency Model Introduction
Validation November 21, 2008 2PM ET
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Presenters

• Moderator
• Jennifer Troke, Industry Engagement Team Lead,
  Business Relations Group
• Presenters
• Pam Frugoli, ONET/Competency Assessment Team
  Lead
• Mike Trupo, TDL Industry Lead, Business Relations
  Group

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Agenda/Objectives

• Competency Initiative Overview
• Introduction to Transportation, Distribution,
  Logistics (TDL) Industry Competency Model
• Questions and Feedback

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ETA Investments in Talent Development for
Regional Economies

• ETA has made a series of investments in job
  training for targeted industry sectors,
  community-based initiatives, and overall talent
  development for regional economies
• Goal to prepare workers to take advantage of job
  opportunities in economically vital industries
  and sectors of the American economy.
• Industry competency models are one of several
  workforce solutions business and industry
  proposed to communicate their skill needs.

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The Competency Initiative

• Goal To identify a set of foundation
  competencies and cross-cutting industry-wide
  technical competencies to drive workforce
  investment and talent development to meet the
  needs of high-growth industries.
• In support of this workforce solution, ETA has
  undertaken three key roles 
• Serving as a broker of information for competency
  model resources
• Promoting the development of industry competency
  models and
• Convening industry representatives to develop
  models.

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Competency Model Uses

• Develop competency-based curricula and training
  models
• Develop position descriptions and hiring
  criteria
• Develop assessment and testing instruments
• Evaluate transportation, distribution,
  logistics training programs
• Provide a basis for development of foundation,
  cross-industry certifications and
• Provide guidance for government investments in
  workforce preparation strategies in the
  transportation, distribution, logistics industry

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Who Benefits?

• Business needs to know they are hiring workers
  who can succeed in the 21st century economy.
• Prospective workers need to know what skills they
  must have to take the first steps toward a
  successful career in a high-growth industry.
• Educators and training providers need to know
  what competencies to train to, and that they are
  directly relevant to industry requirements.
• Government and workforce professionals need to
  know that the training programs they are
  supporting and referring customers to are
  producing workers who will find employment.

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Polling Question
Have you ever developed or used a
competency-based resources? Select All That
Apply

• Competency Model or Skill Standard
• Competency-Based Curriculum
• Competency-Based Apprenticeship Program
• Competency Assessment
• Skill Certification or Credential

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What is a Competency?

• a specific, identifiable, definable, and
  measurable skill or characteristic that is
  essential for the performance of an activity
  within a specific business or industry context.
• Examples
• Interpersonal Skills Teamwork
• Collaboration
• Innovative Analytical Thinking
• Problem Solving Decision Making
• Mathematics
• Customer Focus

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What is a Competency Model?

• A competency model is a collection of
• Multiple competencies that together define
• successful performance in a defined work setting
• A competency model is a clear description
• of what a person needs to know and
• be able to do the knowledge,
• skills, and abilities to
• perform well in a specific job,
• occupation, or industry.

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Competency Model Framework
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Competency Model Tiers
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Steps to Build an Industry Competency Model

• Conduct Research
• Analyze existing resource materials
• Identify commonalities
• Integrate with foundational competencies
• Develop draft competency model
• Convene Industry Partners
• Review and provide feedback
• Refine and validate the model
• Launch and promote the model
• Plan to maintain and update the model

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Transportation, Distribution, Logistics
Competency Model
Cross-cutting application to all sectors of TDL
Does not compete with existing standards or
provide new standards
A framework to compare standards and curricula
and to categorize the wide range of existing
materials currently in use
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Proposed Tier 1 Personal Effectiveness
Competencies

• Interpersonal Skills
• Displaying skills to work
• with others from a range of backgrounds.
• Integrity
• Displaying accepted social and work behaviors.
• Professionalism
• Maintaining a professional demeanor at work.
• Initiative
• Demonstrating a willingness to work.

• Dependability Reliability
• Displaying responsible behaviors at work.
• Adaptability Flexibility
• Being open to change and to considerable variety
  in the workplace.
• Lifelong Learning
• Understanding the importance of learning new
  information for both current and future problem
  solving and decision making.

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Proposed Tier 2 Academic Competencies

• Communication Visual Verbal
• Listening, speaking, and signaling so others can
  understand. Communicate in spoken English well
  enough to be understood by others.
• Critical Analytical Thinking
• Possessing sufficient inductive and deductive
  reasoning ability to perform job successfully.
• Basic Computer Skills
• Using a computer and related applications to
  input, store, and retrieve information.

• Reading
• Understanding written sentences, paragraphs, and
  figures in work-related documents.
• Writing
• Using standard English to compile information and
  prepare written documents.
• STEM
• Applying basic scientific, technological,
  engineering, and mathematical principles to
  complete tasks.

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Proposed Tier 3 Workplace Competencies

• Teamwork
• Working cooperatively with others to complete
  work assignments.
• Customer Focus
• Efficiently and effectively addressing the needs
  of clients/customers.
• Planning Organizing
• Planning and prioritizing work to manage time
  effectively and accomplish assigned tasks.
• Problem Solving Decision Making
• Applying critical-thinking skills to solve
  problems encountered on the work site.

• Working with Tools Technology
• Selecting, using, and maintaining tools and
  technology to facilitate work activity.
• Scheduling Coordinating
• Making arrangements that fulfill requirements as
  efficiently and economically as possible.
• Checking, Examining Recording
• Entering, transcribing, recording, or storing
  information in written or electronic format.
• Business Fundamentals
• Application of basic business and management
  principles to connect industry trends with
  services the company provides.

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Polling Question
Do the blocks on Tiers 1-3 reflect the
foundational competencies needed for work in the
TDL industry?

• Yes
• No

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Proposed Logistics, Planning, Management
The planning, management, and control of the
efficient and effective physical distribution of
materials, products, and people.

• Planning
• Plans, organizes, and executes logistics support
  activities such as maintenance planning, repair
  analysis, and test equipment recommendations
• Develops plans including routes and schedules for
  transporting people and goods
• Scheduling
• Develops transportation routes and schedules
• Adjusts planned routes and schedules in response
  to changing conditions and customer requirements

• Monitoring
• Maintains information on the movement of
  people/goods according to planned routes and
  schedules
• Ensures that cargo arrives at the right location,
  on time, and in the safest, most economical
  manner
• Supply Chain Logistics
• Demonstrates understanding of the elements and
  relationships among functions in the supply chain
• Manages shipping and receiving, packaging, and
  transportation of materials

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Proposed Warehousing Distribution
Activities related to the operation of
transportation and distribution facilities
including ports, terminals, and warehouses.

• Warehouse Operations
• Describes key influences impacting warehousing as
  part of the total supply-chain process
• Assumes responsibility for storing and securing
  good
• Controlling Inventory
• Manages inventory including forecasting,
  monitoring and audits, stock rotation
  requirements, and expediting
• Maintains compliance with and performance of
  security and loss prevention systems
• Distribution Operations
• Packs and labels goods/boxes/containers for
  shipment
• Completes shipping papers and other appropriate
  labels and documentation

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Proposed Transportation Operations Maintenance
Activities related to the movement of people,
materials, and products by road, air, rail, and
water.

• Modes of Transportation
• Air
• Rail
• Water
• Truck
• Intermodal
• Maintenance Support Services
• Maintains facility and mobile equipment
• Cleans equipment and machinery
• Dismantles, repairs, or reassembles rigging
• Examines vehicles to detect malfunctions, damage,
  or maintenance needed

• Transportation Operations
• Demonstrates understanding of activities related
  to dispatching, routing, and tracking
  transportation vehicles
• Interprets transportation systems data,
  information, and analysis
• Public Transportation Infrastructure Services
• Develops and/or implements plans for new or
  improved public transportation infrastructure
• Manages traffic flow at transportation hubs,
  facilities, and staging areas

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Proposed Technology Applications
Maintaining awareness of technological advances
and applying appropriate technology to TDL
processes.

• Keeping Current
• Stays informed of technological advances that
  impact TDL activities
• Is aware of the benefits associated with
  implementing new technologies
• General IT Systems
• Geographic Information Systems understands how
  GIS may be leveraged to help manage
  distribution/logistics activities
• Electronic Data Interchange understands how EDI
  can support TDL activities by replacing
  paper-based systems

• TDL-Specific IT Systems
• Intelligent Transportation Systems
• Advanced Traveler Information Systems
• Transportation Management Systems
• Warehouse Management Systems
• Vehicle Monitoring Systems
• Technology Applications
• Understands the benefits and uses of specific
  technological applications
• Learns how to apply or use various technologies
  such as
• Radio Frequency Identification
• AutoID technologies
• Voice-directed order picking

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Proposed Regulations Quality Assurance
Compliance with relevant local, state, federal,
and international laws and regulations that
impact the TDL industry. Application of industry
standards to ensure quality service.

• Compliance with Regulations Standards
• Complies with local, state, federal, and
  international laws
• Explains the impact of ISO standards on
  distribution/logistics
• Maintains compliance with security and loss
  prevention systems
• Quality Assurance Continuous Improvement
• Demonstrates knowledge of quality management
  systems and tools, such as TQM, Enterprise Lean,
  and Six Sigma methodology
• Monitors processes to ensure they are effective
• Monitoring Inspecting
• Ensures equipment is operating to prescribed
  standards
• Inspects facilities or equipment for regulatory
  compliance
• Inspects incoming/outgoing containers for
  tampering

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Proposed Customer Relationship Management
Marketing/selling transportation services and
providing customer service to consumers of
transportation services.

• Sales Marketing Operations
• Analyzes the demand for new products and services
• Develops plans to meet sales goals with existing
  products and services
• Sells logistics and transportation products and
  services
• Providing Customer Service
• Provides ongoing customer service
• Presents alternative products and services that
  meet client needs
• Determines customer satisfaction and fulfillment
  of customer requirements
• Working Directly with the Public
• Greets customers, guests, visitors, or passengers
  in a professional manner
• Accommodates requests of passengers
• Assists individuals into or out of vehicles,
  boats, aircraft, or rides

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Proposed Health, Safety Environment
Assessing and managing the risks associated with
safety and environmental laws.

• Health Safety Procedures
• Prepares for health, safety, and environmental
  emergencies
• Follows organizational policies and procedures to
  maintain a safe work area
• Wears personal protective equipment as
  appropriate
• Hazardous Materials (HAZMAT)
• Participates in HAZMAT training as required or
  appropriate
• Explains and correctly identifies hazardous
  materials, hazardous substances, and marine
  pollutants
• Identifying Hazards and Maintaining Compliance
• Identifies and describes workplace hazards
• Reports health, safety, and environmental
  problems
• Conducts and/or participates in health, safety,
  and environmental incident and hazard
  investigations and recommends corrective action

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Polling Question
Do the Tiers 4 competency blocks accurately
reflect the organization of work in the TDL
industry?

• Yes
• No

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Questions for Consideration
1. Does the framework reflect the major
competency groups in the transportation,
distribution, and logistics industry (personal
effectiveness, academic, workplace,
industry-wide)? 2. Are there any additional
competencies that should be included? 3. Are any
terminology changes needed to the names or the
details of the competencies? 4. What additional
groups or individuals would you suggest that ETA
engage to obtain feedback and input on the
Transportation, Distribution, Logistics
Industry Competency Model?
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Next Steps

• Email Feedback to ETA by
• December 12
• Trupo.Michael_at_dol.gov
• ETA Issues revised model
• December 31
• Email feedback to ETA by
• January 16
• Publication targeted for
• February

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Competency Model Clearinghouse
http//www.careeronestop.org/CompetencyModel/
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Contact Information

• If you would like more information about the
  Transportation, Distribution, Logistics
  Industry Competency Model or to submit additional
  feedback, please send information to
• Pam Frugoli
• Division of Workforce System Support
• USDOL Employment Training Administration
• 202.693.3643 Frugoli.Pam_at_dol.gov
• Mike Trupo
• Business Relations Group
• USDOL Employment Training Administration
• 202.693.3414 Trupo.Michael_at_dol.gov

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