Morae: Digital Solution for Usability Studies

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Morae Digital Solution for Usability Studies

• Information Experience Laboratory

Borchuluun Yadamsuren Paul Turner School of
Information Science Learning Technologies Univer
sity of Missouri-Columbia
LIDA conference Dubrovnik, 2007
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Overview

• What is usability?
• IE Lab Setup
• MORAE components
• Demonstration of usability session with Morae

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What is a usability?

• Learnability
• Efficiency of Use
• Memorability
• Minimum errors in Use
• Subjective Satisfaction (Jacob Nielsen, 1993)

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Usability testing

• Measures usability by giving a close-up look at
  an individual users experience while navigating
  a site or software application, right down to the
  users verbal and facial expressions.

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Usability Testing with Morae

• Think aloud
• Task analysis
• Interview
• Focus group
• Expert review

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IE Lab Setup

• Established in 2003
• Includes the Information Experience Room (data
  collection) and the Control Room (research
  analysis)
• Experience Room is set up with five collection
  stations
• Remote data collection via laptop

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Information Experience Lab

• Research
• Consulting
• Teaching

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Experience Room
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Control Room
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Morae

• Old technology v. New technology

All software solution Truly portable Easy
to use
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Rich Recording Technology
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Portable Lab
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Morae Process

• Three components
• Recorder
• Observer
• Manager

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Recording the User Test
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Morae features

• Instantly calculate and graph standard usability
  measurements
• Focus on understanding results
• Visualize important results in meaningful ways
• Present results persuasively and professionally

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Testing Process
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Morae Recorder

• Defining study name, configuration, and capture
  options
• Defining markers and tasks
• Defining surveys (SUS and user satisfaction
  surveys)

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Capture options

• Camera
• Microphone
• Keystrokes
• Screen texts

Mouse clicks (cursor, right, left and middle
buttons)
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Markers

• Color
• Type
• Description

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Use of Markers

• User actions
• User comments and questions
• Observations about how the user performs a task
• Interesting comments or actions to include in
  highlight videos

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Logging the user test
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Morae Observer features

• Connect to Recorder via Network.
• Remotely start and stop Recorder from an Observer
  station.
• View Recorder's screen video, picture-in-picture
  (PIP) and audio of the user.

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Morae Observer features

• Log the test session markers and text notes
• Record a digital video file (WMV) of the session
  in Observer for immediate playback and sharing of
  the test session.
• Connect multiple Observers simultaneously to
  Recorder.

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Multiple Researchers
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Morae Manager

• Synchronized review of test recordings
• Video and audio indexed with interaction events
• Quickly calculate time-based and frequency
  metrics
• Easily create and share highlight videos

ANALYZER
PRESENTER
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Morae Analysis Features

• Review screen video automatically synchronized
  with user video and audio.
• View log marks and text notes entered through
  Remote Viewer(s) synchronized with the video
  recording.
• Automatically break recordings into tasks based
  on markers.
• Calculate usability metrics, including time on
  task, click path, and user success rate.

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Search

• Mouse clicks
• Web page changes
• Keystrokes
• Screen text
• Tasks
• Window dialog events
• Export search results to a comma-delimited file
  that can be used in other applications (Excel,
  SPSS etc)

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Task analysis
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Task Analysis
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Data Analysis
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Morae Presentation features

• Edit and create highlight videos and title clips
• Create multiple highlight videos within a single
  project.
• Easily add transitions.
• Add audio voice-overs.

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Presentation of results

• Import videos not recorded with Morae and include
  them in the highlight video.
• Position, resize and adjust the PIP image for
  each clip.
• Produce individual clips for Power Point
  Presentations

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Demonstration

• Object of the study MU Libraries website
• Method Think Aloud and Task Analysis
• User will perform tasks
• Observation of the session
• Basic Analysis
• Data presentation

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Resources

• Information about Morae
• Case study of MU Usability Study
• Other case studies of Morae use
• www.techsmith.com

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Contact Us

• Dr.Sanda Erdelez erdelezs_at_missouri.edu
• Borchuluun Yadamsuren by888_at_mizzou.edu
• Paul Turner turnerp_at_missouri.edu
• Information Experience Laboratory
• http//ielab.missouri.edu
• School of Information Science Learning
  Technologies
• http//www.sislt.missouri.edu