Cathleen Benko Vice Chairman and Chief Talent Officer Deloitte

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Cathleen Benko Vice Chairman and Chief Talent
OfficerDeloitte Touche USA LLP
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A broad set of converging trends are dramatically
changing the talent marketplace
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Shrinking Pool of Skilled Labor
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Changing Family Structures
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Increasing Number of Women
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Changing Expectations of Men
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Evolving Expectations of Gen X and Gen Y
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Increasing Impact of Technology
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The workforce has changed, but the workplace has
not.
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Mass product customization is a significant part
of todays consumer marketplace
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Mass Career CustomizationTM provides a framework
for how todays careers are increasingly built

• Recognizes that careers ebb and flow over time
• Provides a more fluid structure in response
• Institutionalizes framework/process
• Allows choices
• Makes trade-offs more explicit
• Provides greater transparency
• Extends the bounds and consistency of whats
  acceptable

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MCC recognizes that levels of career engagement
change over time
Career Years 0-3 Phase Entered Professional
Workforce
Career Years 4-8 Phase Changed Specialty
Career Years 9-14Phase Personal Needs
Career Years 15Phase Mid-Career
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MCC recognizes that levels of career engagement
change over time
creating a sine wave of sorts
Career Years 0-3 Phase Entered Professional
Workforce
Career Years 4-8 Phase Changed Specialty
Career Years 9-14Phase Personal Needs
Career Years 15Phase Mid-Career
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Q Is this a radical departure from today?
A No, its already going on
Career Years 1973-83 Phase Auditor
Career Years 1983-93 Phase New Partner
Career Years 1993-2003 Phase Regional Leadership
Career Years 2003 Current
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Q Is this a radical departure from today?
A No, its already going onAnd on
Career Years 1996-2002 Phase Regional Leadership
Career Years 2003Current
Career Years 1985-95 Phase New Partner
Career Years 1977-84 Phase Tax Specialist
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Career customization delivers similar
organizational benefits as product customization
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and compelling benefits for the individual
MCCs greatest worth is its option value the
psychic comfort afforded by the ability to
customize the levels of career engagement as
priorities change over time.
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Q Stepping back, whats really going on?
A The Corporate Ladder is giving way to a
Corporate LatticeTM model
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Those who dont create the future live in a
world not of their making.
Anonymous
www.masscareercustomization.com
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Set your course by the stars, not by the lights
of every passing ship
General Omar Bradley
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