McGill University

1
McGill University

• The Value of Unified Messaging

2
OBJECTIVE

• The objective of this presentation is to share
• with you our experience of deploying a
• Unified Messaging solution at McGill.
• Solution deployed is a product called Desktop
• Messaging on the Nortel CallPilot platform.

3
Agenda

• The McGill Project
• General Deployment Plan
• Tech Talk
• End User Deployment Model
• End User Deployment Plan
• End User Benefits
• NCS Benefits

4
The McGill Project

• Meridian Mail release 13
• 6300 voicemail users (including students)
• Numerous menus and auto-attendants
• Nortel announced EOL

5
The McGill Project

• Opportunity knocks .
• Nortel promotion for migration to CallPilot
• Buy the server
• Licenses free (70 licenses per port)
• Migration free
• Return Meridian Mail after migration
• No RFQ process

6
Why CallPilot?

• Cost
• No training of users
• Opportunity to deploy Desktop Messaging
• Messages remain on CP server until opened
• MyCallPilot
• Web access to voicemail message
• Users Management tool
• Application Builder
• Increased memory

7
General Deployment Plan

• Phase 1 CallPilot Voicemail system
• Phase 2 Migrate menus/auto-attendants
• Phase 3 Deploy MyCallPilot
• Phase 4 Deploy Desktop Messaging

8
Milestones

• CallPilot installed in the Spring 2003
• Migration to CallPilot in February 2004
• Migrated 6300 users seamlessly in 4 hours
• Initially scheduled for August 2003
• Introduction of MyCallPilot in March 2004
• Introduction of Desktop Messaging in March 2005

9
MyCallPilot WEB voicemail
10
MyCallPilot User Features
11
Desktop Messaging
12
(No Transcript)
13
(No Transcript)
14
Tech Talk
15
Tech Talk
16
Tech Talk
17
Multidisciplinary Team
18
Multidisciplinary Team
19
End User Deployment Model

• Outlook and Outlook Express
• Groupwise and Lotus Notes not available
• Voicemail, Desktop Messaging and Fax Messaging
  unbundled
• Voicemail only (VM)
• VM with Desktop Messaging (DM)
• VM with Personal Inbound Fax (PIF)
• Fax Dispatch

20
End User Deployment Model

• Fax Messaging
• Provides Outbound fax from desktop
• Just another printer
• Works with Office Suite
• Works with most desktop applications
• Cover page available
• Confirmation of success or failure
• Provides Inbound Fax to the desktop
• Requires dedicated DID number
• Voice and Fax on same number not supported
• Fax Dispatch
• Redirect departmental faxes to a desktop

21
End User Deployment Model

• McGill is cost recovery
• Voicemail rates on Meridian Mail
• 5.00 per month
• 5 minutes of storage
• 2 minutes limit per message
• 4 days retention period
• Service charge 25.00

22
New Rate Plan

• Voicemail rate
• 5.00 per month
• 20 minutes of storage
• 5 minutes limit per message
• 7 days retention
• Desktop Messaging
• 3.00 per month extra
• Fax Messaging
• 2.00 extra per month
• DID number required
• Service charge 25

23
End User Deployment Plan

• Provide easy download facility for client
• Modify Work Order System
• Adapt our billing system
• Prepare documentation for HelpDesk
• Train response team at HelpDesk
• Introduce service to Telephone Coordinators
• Introduce service on NCS Web site
• Info Session with Coordinators
• Article in NCS Newsletter
• Special introductory service charge

24
Deployment procedures

• Users order the service through WOS
• CSRs configure mailbox
• User downloads player
• User downloads user guide

25
Special applications

• Multiple clients on different machines
• Multiple clients on same machine
• A word on IMAP clients

26
User Benefits

• Visual Voicemail in Outlook
• Select order of playback
• Control playback (volume, speed, forward,
  backward, on PC, on phone)
• Call Sender
• Forward
• Save

27
NCS Benefits

• Added source of revenue
• Reduce port congestion
• Delay port expansion

28
The burning question!

• How successful has the deployment been?
• How many subscriptions to DM?
• How many subscriptions to Fax messaging?

29
Questions?