CGI Matt Hogan Vice President State

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CGI Matt HoganVice PresidentState Local
Industry GroupHuman Services Labor Service Line
October, 2005
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Agenda

• Introduction to CGI our experience in human
  services
• Transformation case study Child Welfare Projects

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CGI _at_ a Glance

• A Global IT and BP Services Company
• 8th largest independent IT services firm in the
  world
• Full range of consulting, systems integration and
  management of IT and business process services
• Quality and client satisfaction focus
• ISO 9001 across all offices
• SEI CMM level 5 certification in several software
  development excellence centers
• FY04/05 revenues of 3.8B (Can)
• 25,000 employees

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CGI-AMS in Human Services

• Experience with 26 state, federal, and large
  county agencies
• Created and implemented the first web-based child
  welfare systems (Wisconsin, Illinois, Alaska) WI
  and AK have recently won awards
• Path-breaker in the development of award-winning,
  web-based customer self-service tools (Kentucky,
  Texas)
• Path-breaker in implementing web-based systems to
  link government with private and community
  service providers (New York City work
  training sites, substance abuse treatment
  providers)
• Currently developing leading-edge web-based
  solutions in unemployment insurance using Curam
  enterprise framework (New York)

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Innovative Business Transformation Models

• Participating in first-of-its-kind outcomes-based
  approach to building a new statewide child
  support system for the State of California
• Our success is linked to the States ability to
  meet performance targets for key child support
  outcomes
• Recently proposed first-of-its-kind
  share-in-savings approach to modernize the entire
  IT environment for the Virginia Department of
  Social Services
• Reinvest savings from improved IT management and
  outsourcing into consolidating and modernizing
  the States legacy systems

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Agenda

• Introduction to CGI our experience in human
  services
• Transformation case study Child Welfare Projects

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Benefits of a Child Welfare Information System

• According to a Government Accountability Office
  report on States experience with SACWIS,
  adopting states reported
• Decreased incidence of child abuse and neglect
• Shortened time to achieve reunification or
  adoption goals
• Decreased recurrence of maltreatment
• Better timeliness in investigations
• Better timeliness of payments to foster parents

Report to Congress GAO-03-809, July 2003 Most
States are Developing SACWIS Systems
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Client Study Child Welfare Case Management

• The Challenge
• To develop a new case management system to meet
  federal requirements for automating child abuse,
  substitute care, and adoptions services based on
  best practices.
• The Strategy
• Design, develop and implement a state-wide system
• Utilize an open source J2EE web-based
  architecture the first web-based SACWIS
  solution in the nation and transfer the system
  to other states
• The Results (to-date)
• Wisconsin statewide implementation has been
  completed for 4,000 caseworkers
• Alaska statewide implementation completed for 450
  users
• New Jersey implementation in progress for over
  4,000 users

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Child Welfare Case Management - I
Transformation Highlights Process automation
moves casework onto users desks

• Improved efficiency Prior to eWiSACWIS closing
  cases and transfering cases between counties used
  to require manual and time consuming processes.
  Now these tasks can be done quickly and online.
• Improved service Prior to eWiSACWIS case files
  were mailed between offices. Now, when a family
  moves to a new county and needs services, their
  case history is made available to the new worker
  immediately and does not have to wait for the
  paper case file to be transferred.
• Improved safety Prior to eWiSACWIS caseworkers
  had to look through paper files for historical
  information. Now information regarding past
  incidents is available immediately and can be
  used to assess the circumstances related to
  safety and risk providing a better overall
  picture of the family.

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Child Welfare Case Management - II
Transformation Highlights Automated assessments
can better identify issues problems

• Improved Standard Practice - Prior to eWiSACWIS,
  workers were inconsistent in their identification
  of multiple issues and definition of family risk.
  The result too often, unclear and diffuse
  agreement at the beginning of agency involvement
  about the range and extent of family problems
  new problems kept appearing to distract from
  service plans and direction. Risk assessment and
  resultant planning were simply complying with a
  necessary process, not the first step in an
  effective child safety plan. Now, automated
  assessment tools guide workers through uniform
  assessment of risk and safety issues providing
  risk scores that define next steps to assure
  child safety, identify family issues for agency
  involvement and resolution, and form the core of
  an outcome-focused service plan. Child safety
  has a family treatment focus, not just a
  child-removal focus.

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Child Welfare Case Management - III
Transformation Highlights Child and family
histories are available immediately

• Improved Family History Awareness - Prior to
  eWiSACWIS, each call to a county alleging child
  maltreatment was too often a blank slate where
  family history was unknown, and patterns of
  maltreater behavior could only be determined by a
  careful and thorough examination of multiple
  paper records, or from long-time workers
  memories. Repeat offenders, especially in
  situations new to the county location, could not
  be easily identified, and the related risk not
  considered in the agencys initial reaction.
  With eWiSACWIS, prior history of agency
  involvementeven across county linesis
  immediately brought to the attention of intake
  staff, enriching the decision process and
  enabling swift action to protect children whose
  safety may be at risk

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Child Welfare Case Management - IV
Transformation Highlights Case management
service decisions are better informed

• Improved placement stability - Prior to
  eWiSACWIS, immediate removal to any foster care
  or group home placement often seemed like the
  best alternative for children. The result
  multiple placements as workers struggle to find
  the right place for kids. Now, the automated
  systems provider registry helps workers explore
  the full range of treatment options, ranging from
  community-based options that can preserve the
  family kinship options to place children with
  trusted relatives foster family or group care
  placements that have the treatment options
  immediately relevant to troubled children. The
  result is more stable placements, and few moves
  for children in out of home placement

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Child Welfare Case Management - V
Transformation Highlights Mobile computing
moves casework into the field

• Improved efficiency caseworkers are able to
  enter case notes and safety assessments while
  waiting for appointments and can then upload them
  when they return to the office, making down
  time productive.
• Improved service by bringing tools to the
  field, case workers and families can work
  together on assessments and other documentation,
  fostering agreements while eliminating the need
  for back-in-the-office dictation or
  transcription.
• Improved flexibility the tablet allows for pen
  input rather than requiring typing skills.
  Caseworkers without strong typing skills found
  this to be very helpful and less intimidating by
  simply providing an input mechanism they could
  easily use and they found familiar.

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Summary Conclusions