One Stop Integration

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One Stop Integration Connectivity

• ICESA Annual Conference
• September 19 22, 2000
• Salt Lake City, UT

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Two Opposing Forces With Valid,but Different
Perspectives

• Federal Department
• of Labor

State Governments
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The Federal View
Goal A National, Coordinated View of Jobs and
Job Seekers
State Employment Services Systems
Employers/Applicants
4
The State Government View
Goal A Statewide, Coordinated View for all
Government Services
One Stop
UI Benefits
WIA
LMI
Child Support
Child Welfare
TANF
Tax
Businesses
Government Portal
Child Care
DMV
Constituents
Workers Comp
Licensing
Food Stamps
OtherServices
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The Answer
Appropriately perform One Stop function and
integrate seamlessly with Federal ES programs,
other state employment service programs, local
workforce development boards, community-based
organizations, and your state government portal
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The Basics

• Whether you have just brought your One Stop into
  operation, or are still making the journey, there
  are some basics to consider

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Issues

• Neither force knows the specifics of your
  environment (technical or human resource)
• Every state has a unique situation there is no
  shrink-wrapped solution to fit everyone

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Integration Connectivity Issues
Adding a new outlet for services (Internet) does
not mean you can shut others off. More
channels mean more fixed costs.
Citizens
Telephone
IVR Call Center
Staff
Kiosk
In Person
Internet
Dedicated Networks
Employers
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Integration Connectivity Issues
If your Internet-enabled One Stop does not
integrate with your other systems, you have
created just another stovepipe application.
Account by transaction by customer
Multiple agency information repositories

• More cost
• More work

Multiple points of contact
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Integration Connectivity Issues
If your One Stop system technical platform does
not match the current or planned technological
strategic plan for your agency

• More training
• More technology to maintain

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Integration Connectivity Issues
Beyond the technical issues, other issues remain

• Performance measurements and reporting to
  multiple programs and funding sources
• Confidentiality concerns crossing funding
  source lines
• The internal workforce transition to new channels
  and duties may require retraining and
  reclassification of staff
• Broader job classifications
• More job descriptions
• These transitions should be actively managed
  (change management) for maximum success.

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The Transition
Technology offers great promise for future
productivity. In the meantime, however, we will
struggle with transition

• Large legacy batch systems that are a barrier to
  effectively utilizing Internet technology
• Challenges to integration and support of multiple
  technologies
• Shortages of people trained in new technologies
• Shortages of people trained to support legacy
  technology
• Demand for enterprise-level information from
  disparate systems

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Getting There
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One Stop Integration Connectivity

• Rory McLaughlin
• Romclaughlin_at_dc.com