Develop Data Center Infrastructure

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Develop Data Center Infrastructure Services

• Kenny Huang
• Asia Infra International Ltd
• huangk_at_asiainfra.com

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To serve the 21st century marketplace You need
fibre and data centres
William Schrader, Chairman of PSINet
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Internet Scenario
IDC
IDC
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IDC Elements

• Space
• Facility management Co-location
• Installation
• Managed services
• Server hosting
• Applications

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IDC Basic Requirements

• Right location
• Connectivity multiple network providers
• Power different power sources
• Close to customers
• Right building
• Support heavy floor loads
• Have a floor to ceiling height of around 3.5 M
• Have a large floor area

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Market Drivers

• Business outsourcing of IT
• Outsourcing of facility management and internet
  connectivity are accepted by IT managers
• Rising demand for the Internet
• Deregulation of telecommunication industry
• Investment and valuation opportunities for
  property developers

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Why Outsourcing Strategic Reasons

• Improve business focus
• Access to world-class capabilities
• Accelerated re-engineering benefits
• Share risk
• Re-deploy resources to other purposes

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Why Outsourcing Tactical Reasons

• Reduce and control operating costs
• Make capital funds available
• Cash infusion
• Resources are not available internally
• Function difficult to manage

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Common Service Facility Management

• Communication channel
• Escalation process
• Control procedure
• Documentation
• Reporting
• Checklist
• Meetings review

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Common Service Facility Maintenance

• Preventive maintenance
• Corrective maintenance
• Remedy activities
• Enhancement activities
• Reporting checklist
• Communication channel
• Escalation process

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Customer Perspective

• Reliability
• Quality
• Speed
• Security
• Price

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IDC Reliability

• Multiple Network Connectivity
• ISP, IX connections
• BGP Peering
• Reliable internal network architecture
• Non-blocking network design
• Redundant backbone connectivity

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IDC Quality

• Customer side network design and configuration
• NOC and customer service 24x7

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Infrastructure Speed

• High speed switching and routing
• Layer 2, 3 and higher
• Architecture support high speed interfaces
• FE to GE
• OC3 to OC192
• Scalability

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IDC Security

• Leased line access
• Virtual Private Network
• Intrusion detection
• Secured management network access
• Physical location security

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Increasing The Need For

• Data storage and management
• Backup and restore
• High availability and robust disaster recovery
• Data sharing

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Security Issues

• Keep intruders out
• firewall
• Intruder detection
• Physical security
• Camera, locked racks, badge access
• Security guards, alarm system
• Control access to internal personnel
• Limit access to server room and console ports

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IDC Business Direction Choosing a discipline
Product Leadership Best Product
Product differentiation
Customer responsive
Operational competence
Customer Intimacy Best Total Solution
Operational Excellence Best Total Cost
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Product Leadership IDC

• Unique product
• Premium price
• Customers ask for it
• Example XML IDC (XIDC)

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XML IDC

• Provide a total solution for XML data
  distribution and access
• Customer provide databases of information and
  applications. XIDCs facilities make that data
  available through XML over several different
  services

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XIDC Services

• XML Web service
• XML interface to databases
• Other media Voice, WAP, Fax and PDA
• ICE (Information Content Exchange)
• News interchange service
• NITF (News Interchange Text Format)

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XML Web Service

• Serve XML file from the server
• Simple batch utilities to report to data owner if
  there are errors in their data
• Automated tidy of incoming HTML files to XHTML
• Generate correct header information
• Perform server-side transformation to HTML
• Perform server-side compression

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Customer Intimacy IDC

• There are experts in customers business
• The services are exactly what customer need
• Solve customers broader problem and share in the
  benefit
• Example IT enabled IDC
• CRM, ERP services..,etc.
• Consultancy
• Project management and turnkey solution
• Customer internal systems design development

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Operational Excellence IDC

• Great service quality
• The product last and last and last
• No hassle
• High skill and disciplined team
• Process focus
• Example SLA enabled IDC

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What is SLA

• Service Level Agreement
• Defining service items
• installation lead-time
• Packet delay
• Packet error rate
• Service availability
• 24x7 Customer service

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Market Development Barriers

• Supply exceeds demand in some locations
• Fiber and power limits at suitable locations
• Lack of resources
• Funding
• People

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The Future of IDC

• Size does matter
• Capital win
• Quality win
• Regional presence (brand, CapEx..etc)
• Wholesalers should not be retailers
• Redundancies