How To Use Video In Training

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How To Use Video In Training

• By Bob Pike
• I hear and I forget. I see and I remember. I
  do and I understand.
• -Confucius

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Overview

• Deadly Sins of Video
• Dealing with Conflict
• Taking Charge of Change
• Remember Me
• A Peacock in the Land of Penguins

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How to Avoid Deadly Sins of the Video

• Preview the Video
• Develop Support Materials
• Focus on Learning Points
• Cue the Tape Yourself
• Do not leave the room

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How to Avoid Deadly Sins of the Video Continue

• Always Debrief
• Use a Chart or Overhead Projector
• WIIFM
• Whats In It For Me
• MMFIAM
• Make Me Feel Important About Myself

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Dealing with Conflict

• How are the audience members around you feeling?
• How are you feeling as an audience member?
• As it unfolds, what should you do?

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Taking Charge of Change

• W Water
• Need to be able to
• navigate and keep
• your balance
• F Feelings
• About what the
• changes are
• F Fear
• What are the fears of
• change

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Remember Me

• Has this happened to you?
• Have you been forgotten as a customer and has
  your concerns been left unattended?
• What methods should you take to deal with the
  customer and the problem?

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A Peacock in the Land of Penguins

• Diversity
• Training someone for something they are not ready
  for?
• Resistance to Change

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Questions?