USER SUPPORT DURING ERP SYSTEM IMPLEMENTATION PROCESS SCIENTIFIC PAPERS:

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USER SUPPORT DURING ERP SYSTEM IMPLEMENTATION
PROCESS - SCIENTIFIC PAPERS

• Kwasi Amoako-Gyampah (2007) Perceived
  usefulness, user involvement and behavioural
  intention an empirical study of ERP
  implementation
• Jen-Her Wu and Yu-Min Wang (2007) Measuring ERP
  success The key-users viewpoint of the ERP to
  produce a viable IS in the organization
• Eric T.G. Wang and Jessica H.F. Chen (2006)
  Effects of internal support and consultant
  quality on the consulting process and ERP system
  quality

• Eric T.G. Wang, Ta-Chung Ying, James J. Jiang and
  Gary Klein (2006) Group cohesion in
  organizational innovation An empirical
  examination of ERP implementation
• Albert Y.T. Sun, Abe Yazdani and John D. Overend
  (2005) Achievement assessment for enterprise
  resource planning (ERP) system implementations
  based on critical success factors (CSFs)
• Toni M. Somer, Klara Nelson and Jahangir Karimi
  (2003) Confirmatory factor analysis of the
  end-user computing satisfaction instrument
  Replication within an ERP domain

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1. Kwasi Amoako-Gyampah (2007) Perceived
usefulness, user involvement and behavioural
intention an empirical study of ERP
implementation

• investigates things that will make companys ERP
  implementation successful
• the impact of argument for changing technology,
  easy to use, users involvement in ERP
  implementation
• technology acceptance model
• focus on relationship between user involvement
  and behavioral intention
• seven hypotheses
• data mail survey -gt 571 responses
• multiple regression analyses with correlations
• most important finding perceived usefulness
  could be more important than its ease of use

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2. Jen-Her Wu and Yu-Min Wang (2007) Measuring
ERP success The key-users viewpoint of the ERP
to produce a viable IS in the organization

• how to measure key-users satisfaction and its
  relationship to success of the new system
• two-phase approach
• data questionnaires -gt 205 usable questionnaires
• exploratory factor analysis
• suggestion study gives proof that key-user
  satisfaction is related to success of ERP system
  implementation

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3. Eric T.G. Wang and Jessica H.F. Chen (2006)
Effects of internal support and consultant
quality on the consulting process and ERP system
quality

• how people work will effect in communication and
  how solve conflicts during ERP consulting process
• ERP consulting model -gt better system
  implementation process?
• seven hypotheses
• data questionnaire with cover letter -gt 85
  usable questionnaires
• T-tests
• findings conflict resolution and consultant
  quality could positively and directly influence
  ERP system quality. Conflicts could be solved
  during implementation process

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4. Eric T.G. Wang, Ta-Chung Ying, James J. Jiang
and Gary Klein (2006) Group coheion in
organizational innovation An empirical
examination of ERP implementation

• whether willingness to participate in ERP
  implementation team and commitment to learn
  enhance the cohesion within the team and whether
  more cohesive teams result more successful ERP
  implementations
• data two sets of surveys -gt 128 usable
  questionnaires
• partial least squares method
• three hypotheses
• finding ERP project teams group cohesion
  significant to reach organizational benefits of
  the project

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5. Albert Y.T. Sun, Abe Yaazdani and John D.
Overend (2005) Achievement assessment for
enterprise resource planning (ERP) system
implementations based on critical success factors

• which are the most important critical success
  factors for small manufacturing companies that
  will implement ERP system
• task use critical success factors -gt evaluation
  in simulation model
• data from field research and ERP implementation
  consultants
• The Forrester simulation model approach for
  developing the model
• finding resource people should have largest
  priority during implementation process

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6. Toni M. Somer, Klara Nelson and Jahangir
Karimi (2003) Confirmatory factor analysis of
the end-user computing satisfaction instrument
Replication within an ERP domain

• the theoretical meaning, structure and
  dimensionality, reliability and validity of
  end-user satisfaction
• data mail survey -gt introductory letters with
  three questionnaires -gt 407 usable
  questionnaires
• Doll and Torzadehs 12 item instrument
• results end-user think that ERP system is highly
  accurate and they are satisfied with the systems
  accuracy
• suggestion need for easy to use ERP systems