Doing more with Less

1
Doing more with Less

• Steven Garrison
• Chief Information Officer
• City of Fairfield

2
City of Fairfield

• Size36.7 square miles
• Population 109,000
• Organization Size 630 FTE
• Police Department
• Fire Department
• 2 Water Plants
• Public Works
• Transit Department
• Parks and Recreation
• Senior Services
• Administration (HR, Finance, Legal)

3
City of Fairfield IT

• 1 CIO
• 2 IT Managers
• 2 Senior Analysts
• 1 Telecommunications Analyst
• 1 Network Administrator
• 1 GIS Analyst
• 2 Programmer Analysts
• 3 IT Technicians
• 2 part time IT Assistants
• 13 FTE and 2 Part time

4
City of Fairfield IT

• 600 Desktop and Mobile computers
• Spread out over 19 locations
• 60 Servers
• Financials
• Water Utility Billing
• Police and Fire Systems
• GIS
• Website and Internet
• Email
• File and Print Services
• Recreation Registration
• Event Ticketing

5
City of Fairfield IT

• Network Design and Support
• Telecommunications
• Telephone/PBX
• Voicemail
• Public Safety and Public Works Radio
• Software Development
• Building Permit System
• Police Support Applications

6
Eliminate what doesnt make sense

• IT still performed operational services
• Payroll
• Accounts Payable
• IT still provided print services
• Water Bills
• Payroll
• Accounts Payable

7
Transition

• Moved all printing to the City Print Shop
• Transferred operational responsibilities to
  Payroll and Accounts Payable
• Saved approximately 12 hours per week of IT staff
  time

8
Eliminate black holes

• Repairing aged desktops took 3 times as long to
  complete, and the customer still was left
  dissatisfied
• Departments ordered their own desktop equipment
  through IT and directed who got the new units
• The hand me down syndrome thrived

9
Transition

• Desktop dollars moved from all departments to IT
• Desktop replacements determined and directed by
  IT
• One year later the hand me downs have left and
  help calls have decreased

10
Focus on Staff Development

• All Decision making occurred at the CIO level
• CIO was the hardest working person
• Heavily reliant on consultants and vendors

11
Transition

• Upgraded our Legacy Financial System
• Eliminated Hardware and Operating System
  maintenance saved 38,000 per year
• Eliminated 2 consulting contracts saved 14,000
  per year
• Eliminated all UNIX systems

12
Transition

• 5,000 per employee per year dedicated for skill
  development
• Authority/Responsibility delegated down to the
  lowest level possible
• CIO freed from daily decisions

13
Summary

• Refocus IT
• Eliminate what doesnt make sense
• Eliminate the IT black holes
• Focus on IT Staff development

14

• A force multiplier is a term referring to a
  factor that dramatically increases (hence
  "multiplies") the effectiveness of an item or
  group.

15
Seize opportunities

• Even with less resources IT should be looked upon
  as solution providers

16
Municipal Closed Circuit TV

• Less than 45 days to design and implement
• Less than 30,000 project cost
• - paid for by COPS grant
• 100 deployed by City staff

17
Municipal Closed Circuit TV

• 6 Camera system
• - Sony Pan/Tilt/Zoom
• - Dotworkz all weather enclosures
• Wireless transmission
• - 5.8 MHz Tranzeo Access Points
• - 4.9 GHz

18
Municipal Closed Circuit TV

• OnSSI IP Surveillance Server Software
• - retired desktop computer
• - 1 TerraByte drive
• 7 days of storage
• Viewing application located in Police Dispatch
  and Patrol Sergeants Office

19
Summary

• IT designed the solution
• Police acquired COPS grant
• Police handled public information
• Public Works installed cameras
• Planning assisted with Antenna regulation