SDDC Training Symposium

1
SDDC Training Symposium Orlando,
Florida April 2007
Commercial Travel Division Defense Travel
Management Office
2
Agenda

• Defense Travel Management Office
• Current and Future Programs
• DTMO Initiatives
• Defense Travel System Updates

3
Mission and Functions

• Mission
• Serve as the single focal point for
  commercial travel within the Department of
  Defense. Establish strategic direction, set
  policy, and centrally manage commercial travel
  programs.
• Functions
• Commercial travel management
• Travel Policy and implementation
• Travel card program management
• Travel guidance and procedures
• Functional oversight for the Defense Travel
  System

4
Personnel and Readiness
5
Commercial Travel Vision

• Simple, responsive process for the traveler
• Effective assistance for users
• Best value for the traveler and the Government

6
Achieving Commercial Travel Vision Through Strong
Enterprise Partnerships

DoD Success
7
DTMO Strategic Planning

• Provide strategic direction for shaping the
  Departments commercial travel vision
• Strategic Plan to be Published May 07
• Develop strategies for integrating commercial
  travel programs
• Assist in improving travel processes that are
  fragmented and/or manual
• Develop and track performance metrics for DoD
  Travel Enterprise

8
Commercial Travel Office (CTO) Program

• Single source for consolidating, procuring, and
  managing CTO services for DoD worldwide
• Benefits
• Provide integrated travel management approach
• Reduce number of personnel required for
  contracting and administration of CTO services
• Reduce cost and achieve economies of scale
• Decrease the number of contracts worldwide
• Provide standard language for CTO service
  requirements

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DTMO Managed Programs CTO Contracts (Current)

• Defense Travel Region 6
• 1 contract for Air Force, Army, DoD Agency 60
  CONUS locations
• Army
• 5 CONUS contracts for approximately 300 CONUS
  locations
• 1 Korea contract for approximately 11 locations
• Defense Agency bridge task orders (GSA schedule)
• 3 contracts for 8 DOD agency locations
• Small Business
• 31 contracts for 127 CONUS and 1 OCONUS locations
  (Air Force, Marines, MEPS(s) and DOD Agency
  sites)
• 1 MEPS site implemented/5 MEPS awarded to be
  implemented

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Worldwide Commercial Travel Services Contract

• Proposals for worldwide umbrella contracts due
  3QTR, FY 07
• Awards anticipated 3QTR, FY 07
• Task orders by service and/or geographic areas
  anticipated to be awarded 3QTR, FY07
• Working with Services/Agencies on specific
  requirements to include in task orders
• Implementations to begin 60 - 90 days later
  depending on expiration of current contract or
  option period and new awardee

11
DTMO Managed Programs ( Future 2007 )

• Federal Rental Car Program - 325M Annual
  Program Value
• Develop and maintain the U.S. Government Rental
  Car Agreement
• Serve as the interface to rental car vendors and
  customers
• Approve rental car rates
• Assist with claims and disputes with rental car
  industry
• Customer interface to GSA Contract City-Pair
  Program
• Assist in developing contract solicitation for
  air passenger transportation services
• Solicit route requirements for GSA City Pair
  Contract
• Serve as DOD interface with HQ AMC to receive and
  review customers issues
• Passenger Standard Route Order (PSRO)
• Solicit and award PSRO (includes airline and bus)
  for recruit travel
• Provide assistance to recruits while in transit
  (Customer Support Division)
• Military Bus Agreement DoD quality of life
  program to ensure safe transportation
• Lodging Program Management - Perform analysis of
  DoD commercial and government lodging programs

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DTMO Initiatives ( Current )

• Travel Policy Review
• The DTMO is leading the policy review as a
  collaborative effort involving representatives
  from the Agencies/Services and other DOD
  organizations and Federal agencies
• To ensure policies are relevant, consistent, and
  understandable
• To ensure no policy duplication or redundancy

13
DTMO Initiatives ( Future )

• Commercial Travel Information Management System
  (CTIMS)
• Provide a user friendly, on-line accessible tool
  for users to generate accurate and timely
  responses to important business questions
• A single, authoritative source of commercial
  travel data
• A means for users to analyze data to solve
  business problems and make business decisions
• Provides data patterns and metrics
• Air/Hotel/Rental Car
• Premium Class Travel
• Unused Airline Tickets
• Validate data by comparing multiple data sources

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DTMO Initiatives ( Future )

• Travel Assistance Center
• A 24 hour 7 day a week center designed
  specifically for DoD travelers worldwide to
  request all types of travel assistance from a
  single place
• Travel policy questions
• Commercial travel questions
• Government travel charge card questions
• Defense Travel System issues
• Provide access to self help tools

15
Defense Travel System Update

• Reservation Refresh
• Book-as-you-go process with auto-cancel
• Flights tabbed for city pair compliance
• Fly America Act compliance

16
Defense Travel System Update

• New and Improved Hours for Assistance From the
  Tier 3 Help Desk from 2200 ET Sunday continuously
  through 2200 ET Friday

17
DTMO PMO-DTS Mission Comparison
DTMO
PMO-DTS

• Consolidates, streamlines, centrally manages
  commercial travel for the Department of Defense
  under Personnel and Readiness single focal
  point
• Central oversight for
• Commercial travel management
• Travel policy implementation
• Travel guidance procedures
• DoD travel card program management
• Functional oversight of DTS
• Oversees facilitates the commercial travel
  change management process, to include DTS
  functional requirements
• Runs the Defense Travel Steering Committee (DTSC)
  the Defense Travel Improvement Board (DTIB) in
  collaboration with BTA
• Serves as the focal point for CTO contracts
  consolidation management
• Serves as the customer interface both within the
  Department and to industry
• Provides customer support (to include the DTS
  Help Desk

• Manages the DTS operation, maintenance, and
  development of software and hardware to meet the
  mission needs of the Department for Temporary
  Duty Travel (TDY)
• Manages the software and hardware configuration
• Runs the DTS Configuration Control Board
• Manages a contractor to carry out the following
  efforts
• Operating maintaining the DTS system hardware,
  infrastructure, and software to achieve required
  performance characteristics (availability,
  response time)
• Conducting supporting system testing as
  required
• Maintaining system software developing new
  functionalities as required
• Meet all system security requirements to ensure
  continued certification
• Support the DTS PMO in developing integration
  documentation for the system
• Procures hardware, software licenses,
  maintenance contracts