SMI Presentation

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SMI Presentation
Service Management International A unique
service model for Global Corporate Clients
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Pan-EMEA Global Structure

• SMI Group
• 3 layered group
• 3 Shareholder Companies
• 7 Affiliated Companies
• 9 Network Partners
• 58 Operating countries
• 5.2billion
• gt 230 000 employees
• Evolving with the market
• EMEA North American coverage
• Asia Pacific Coverage
• Flexibility
• and its Subsidiaries in various Countries

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Pan-EMEA Global Structure

• SMI Network Partners
• Scandinavia
• Denmark Forenede Rengøring
• Finland Lassila Tikanoja
• Sweden NCA
• Norway NEAS
• Portugal Ferrovial
• Romania Fortans Cleaning
• South Africa Servest
• India MP Enterprise
  additional countries covered by
  Shareholder and Affiliates Subsidiaries

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Pan EMEA Global Struture
North America
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SMI Networks Partner
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(No Transcript)
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APAC Network

• Australia New Zealand National Alliance Group
• Aus 52M turnover and 2500 employees
• NZ 16M turnover and 2500 employees
• China Klueh China
• 32M turnover and 7000 employees
• Malaysia Property Care Services Malaysia (PCS)
• 1,5M turnover and 600 employees
• Thailand PCS Thailand
• 51M turnover and 21000 employees

M Million K Thousand
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APAC Network

• Bangladesh PCS Bangladesh
• 500k turnover and 600 employees
• Vietnam Comin Asia
• 11M turnover and 100 employees
• Cambodia Comin Kmere
• 12.5M turnover and 350 employees
• Korea Rep. Jinyang Maintenance
• 11M turnover and 1000 employees

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APAC Network

• Hong Kong ESGH
• 8.8M turnover and 700 employees
• Taiwan Jing Cheng
• 2.7M turnover and 500 employees
• Singapore Campaign
• 8.8M turnover and 1500 employees
• Japan Tokyo Biso Kogyo
• 285M turnover and 7500 employees
• Indonesia Philippines in process

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SMI Operations Model
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SMI Operations Model

• Virtual SMI Structure with Ultra Lean Central
  Admin Operations Support Team
• Single Point of Reference for Global Customer
• Operations Management
• Performance Financial data Consolidation and
  Controlling (Central Reporting)
• Quality Monitoring
• EMEA or Global Account Manager
• Key roles
• EMEA or Global Account Manager
• Portfolio Operations Manager

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SMI Operations Model II

• Huge Physical Operations Delivery Structure
• Execution thru the Service Delivery Platform of
  SMIs Network of National Operations Companies
  with more than 200.000 employees
• National Field Operations Structure
• Local Site Service Execution
• Supported by National Admin Structures
• Finance, Invoicing, Procurement
• Health Safety
• Human Resources (Intimate knowledge of national
  and local HR Regulations and Requirements)

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Value Added for Corporate Customers
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Benefits SMI Value added for Corporate customers

• SMI provides
• Regional or Global Structure without Central cost
  
• Regional competence combined with local knowledge
• Single point of Reference on each level
• Global IT solutions and web based Central quality
  management and control system
• Drive of Best practice across border lines
• Benchmarking opportunity for continuous cost
  improvement processes
• Tailored solutions for individual sites/
  countries without compromising on common
  standards

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SMIs Unique Continuous Improvement Processes
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Continuous Improvement Processes

• Benchmark System across Global customer portfolio
• Constant Analysis and optimisation of all
  services provided
• Innovation transfer (technology systems)
• Active utilisation of Best practise processes
  across border driven by central Operations
  Account Management
• Modern IT tools provide comparable values for
  comparable performance

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SMI Customer Base
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Some of SMIs Corporate Customers
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Other Clients

• Nortel
• 30 countries
• Soft Services incl. Cleaning, Reception etc.
• Roll out started in November 2006
• Bank of America
• Staged roll out starting in UK, Ireland and Spain
• Soft Services
• Roll-out started April 2007

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Business Evolution
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Business Evolution

• Annual Contract Value under direct SMI Operations
  Management trebled from 2005 to 2006
• Figures will again at least double in 2007
• Commercial Importance for SMI Partner Companies
  increases significantly
• SMI drove Capability expansion for operations
  companies making SMI a Global Integrated Facility
  Services provider

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The Facility Services Market for Corporate
Clients
-Status Quo and Projection-
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Status Quo

• Bundled Service Contracts dominate
• Decision are not anymore taken in the individual
  Countries
• National performances have to be guaranteed on
  central level
• Master Agreements rule contractual relationships
• Portfolios are getting broader and more complex
• Corporate initiatives getting bigger
• ? i.e. Shell (ltUS 200 million)
  
• FM Companies are marginalised
• Property Real Estate Management Companies
  become the new FM

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Projection

• SMI will become a recognised global player
  competing with the likes of Sodexho and Compass
  as a global Brand
• Extending SMI Brand awareness will drive global
  sales and marketing activities
• Sophisticated Technology and Communication
  Solutions will be paramount
• Decisions will fully move out of Europe
• Contract retention will depend fully on central
  operations drive

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Summary
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What will remain??

• SMI will stay an extremely lean organisation
• Flexibility is paramount
• Structure of Operations Companies will remain the
  foundation
• Efficiency of National Service Delivery Platforms
  is key
• In short
• Maintain the delicate balance of Global
  Management and local execution

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Think International Act National Execute Local