CEPCP Service Coordination Practice Manual

1
Diagram 7. Client Pathway through the Referral
Process
9
10
11
12
Referral accepted
Receiving agency acknowledge referral using CEPCP
Referral Acknowledgment Form
Information documented on Consumer Information
Record
Outcome of assessment communicated to sending
agency using CEPCP Referral Outcome Form
Information documented on Consumer Information
Record
yes
8
7
6
5
4
3
2
1
Does the consumer require an assisted referral?
Referral options and processes explained to
consumer
Mandatory data fields in SCoTT completed,
including risk assessment
Use of INI data in referral process explained to
consumer
Consumer consent obtained
CEPCP Referral data fields completed
Consumer consent documented
Copy of Referral Information provided to consumer
Referral sent according to privacy requirements
eg. encrypted email, secure fax
Is the referral accepted?
yes
no
no
9B
9A
1C
1B
1A
Inappropriate Referral
Referral returned to sending agency with
explanation
Referral information destroyed
Consumer encouraged to make self referral
Contact Information on agency provided to consumer
Consumer decision to make self referral documented