State Information Technology Agency

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State Information Technology Agency

• REPORT TO THE PORTFOLIO COMMITTEE
• FOR
• PUBLIC SERVICE AND ADMINISTRATION

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MATTERS FOR DISCUSSION

• SITAs Mandate (SITA Act 88 of 1998)
• MANDATED SERVICES TO GOVERNMENT
• MUST AND MAY SERVICES
• SITA OFFERINGS EXPLAINED
• SERVICE DELIVERY PRESCRIPTS
• PROCUREMENT ISSUES RAISED
• TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE)
• TENDERS MENTIONED IN THE MEDIA (SMART CARD)
• COMPREHENSIVE CLIENT LISTS INFORMATION
• ALLEGATIONS OF CORRUPTION LEVELLED AGAINST SITA
• HIGH RISK AREAS FOR CORRUPTION
• WHAT HAS ANALYSIS PROVIDED?

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SITA MANDATE
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SITAs Mandate (SITA Act 88 of 1998)

• to (a) improve service delivery to the public
  through the provision of information technology,
  information systems and related services in a
  maintained information systems security
  environment to departments and public bodies
• and (b) promote the efficiency of departments and
  public bodies through the use of information
  technology.

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MANDATED SERVICES TO GOVERNMENT
Private Telecoms Network (Act) Full Life Cycle
and Services as per BA (Reg 5)
Transversal Systems (Act) Full Life Cycle
Manage ICT Procurement (Reg 7.4, 8.2, 10.2,
10.12, 11.1)
ICT Research Plan (Reg 4.4)
Standards Certification (Reg 4.2 4.3)
IS Inventory (Reg 4.6)
IS Convergence Strategy (Reg 4.1.1)
Disaster Recovery Strategy (Reg 4.1.2)
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MUST AND MAY SERVICES
SITA must
SITA may

• Provide and maintain a PTN / VAN
• Provide and maintain transversal information
  systems
• Provide data processing for transversal
  information systems
• Procure IT for government
• Set standards regarding interoperability
• Set standards regarding information systems
  security
• Certify all acquisitions for compliance with
  interoperability and security standards
• Eliminate duplication
• Leverage economies of scale

• Provide training
• Provide application software development
• Maintain software and infrastructure
• Provide data processing for department-specific
  applications or systems
• Provide technology or business advice for IT
• Carry out research and development
• Provide management services
• Sell authentication products

N.B. MAY services become MUST services after
they have been included in a Business Agreement
with a Department
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SITA OFFERINGS EXPLAINED
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THE SITA SERVICE CATALOGUE

• The SITA Service Catalogue provides a detailed
  explanation of the services that SITA provides.
• The service provision happens within 7 capability
  areas.
• The capability areas are then broken down into 56
  service groups or sub-capability areas.
• The sub-capability areas are in turn broken down
  into 233 services elements.
• The service elements comprise of 1140 service
  components.

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THE SITA SERVICE CATALOGUE (as made communicated
to SITA clients)
Full Outsourcing
Systems Integration Solution Development
End-to-end management of IT operations to enable
high performing business
Predictable delivery and integration of new
existing systems to transform business processes
into industrial solutions
MANAGED APPLICATIONS
SOLUTION DEVELOPMENT
MANAGED DESKTOP
SYSTEMS INTEGRATION
MANAGED INFRASTRUCTURE
Value Add Services
Support Transaction Services
Provisioning of support services that ensures the
successful execution of IT initiatives and
processes
SITA offers a spectrum of additional services to
address your professional and business
requirements
COMMERCIAL PRINTING
SOURCING
IT CONSULTING ADVISORY
TRAINING
INFORMATION MANAGEMENT
BUSINESS CONTACT CENTRE
PROJECT MANAGEMENT
SECURITY MANAGEMENT
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OUTSOURCING SERVICES
Business Service
Description
Services

• Application Problem Resolution and Application
  Service Support
• Application Deployment
• Full Application Rollout, Migration Preparations
• Application Security
• Encryption
• Application Maintenance
• Application Monitoring, Application Optimisation,
  Performance Reporting, Database Maintenance and
  Support

A complete suite of application management
services including maintenance and support of an
application, groups of applications or the entire
application portfolio
MANAGED APPLICATIONS

• Desktop Management
• Desktop Backup, Image Management, Patch
  Management and Software Distribution
• Device Lifecycle Management
• Field Support
• Hardware Maintenance Support and Software
  Maintenance Support
• File and Print Services
• Print Management and File Management

Managed desktop services provide a cost effective
approach to fully manage specific desktop support
requirements including remote and on-site
support. Other services include desktop security,
software distribution and patch management
MANAGED DESKTOP
Managed infrastructure services refers to the
provision or management of an organisations
entire IT infrastructure to enable the
streamlining of IT operations while increasing
flexibility, scalability, predictability and
security

• Hosting and Storage Services
• Network Connectivity
• Wide Area Networks, Local Area Networks, Internet
  Connectivity, Remote Access
• Telephony
• IP Telephony, Voice / Video Conferencing
• Unified Messaging
• Email, Fax, Voicemail, SMS and IM Integration
• Collaboration Services
• Web Conferencing, Collaboration Workspace

MANAGED INFRASTRUCTURE
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VALUE ADD SERVICES
Business Service
Description
Services
Through the identification of synergies in
government acquisitions, the scale of
consolidated government spend can be leveraged to
cost-effectively procure IT on behalf of
government clients. End-to-end sourcing services
includes strategic sourcing to address similar
cross government requirements as well as singular
procurement request fulfillment for specific
requests

• Strategic Sourcing
• Tactical Sourcing
• Vendor Management
• Contract Management and Maintenance
• Requisition and Fulfillment
• Supply and Demand Management
• Procurement Reporting

SOURCING
Consulting and advisory service focuses on
providing high value consulting services in the
key areas of IT strategy, security, governance
and enterprise architecture. These services
assist in defining how organisations IT
capabilities operate and ensure that the
solutions developed adhere to the government wide
architectural, interoperability and security
standards

• Enterprise Architecture
• Technology Research
• IT Governance Maturity Assessment
• IT Governance Design
• IT Strategy Development
• IT Strategy Execution
• Security Advisory
• Certifications

IT CONSULTING ADVISORY
The ability to access, share and use timely
information is critically important to business
efficiency. SITA Information Management services
has a deep understanding of the business and
technology dimensions of the information
challenge to help organisations improve decision
making, financial management, regulatory
compliance and customer service

• Business Intelligence
• Data management Architecture
• Information Management Diagnosis
• Portals and Content Management

INFORMATION MANAGEMENT
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VALUE ADD SERVICES, continued
Business Service
Description
Services

• Security Strategy Development
• Security Policy Development
• Business Continuity Planning
• Risk Management
• Compliance Assessment and Certification
• Security solution blueprint / architecture
  development
• Threat Management (Infrastructure, Applications)
• Vulnerability Management
• Identity and Access Management
• Security solution maintenance and support
• Security Awareness and Training Programmes
• Physical Infrastructure Security

Security management encompasses the entire
lifecycle of security solutions from execution of
initial security assessments, certifications and
strategies to the design, implementation and
operation of security solutions. Security
management services provide security solutions
that ensure compliance to information security
standards
SECURITY MANAGEMENT
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SYSTEM INTEGRATION SERVICES
Business Service
Description
Services
System development brings together under one
umbrella the full scope of the solution
development lifecycle, from the project inception
through to the deployment of solutions into the
operational environment

• Application Planning
• High level requirements definition
• Current capability assessments
• Solution Blueprint
• Application Design
• Application Development
• Application Testing
• Application Deployment

• Application Hosting
• Application Security
• Hosting Advisory
• Network Advisory
• Disaster Recovery

SOLUTION DEVELOPMENT
By fulfilling the role of prime systems
integrator, the full scope of SITAs systems
integration expertise can be leveraged to
streamline and integrate business processes and
IT systems across the enterprise to address
business requirements within every function. The
IFMS project is example of an SI initiative that
is currently underway to transform Governments
transversal applications

• Design integration architecture
• Integration component design
• Integration component build
• Application integration
• Functional Testing
• Technical Testing
• Network Transport LAN WAN
• Application Hosting

• Network Advisory
• Hosting Advisory
• VPN and Tunneling

SYSTEM INTEGRATION
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SUPPORT AND TRANSACTIONAL SERVICES
Business Service
Description
Services
Commercial printing services include the
preparation of media for printing and delivery of
print jobs. Finishing tasks such as binding and
laminating are also included within the
commercial printing service

• Pre-processing
• Document composition, scanning, form generation,
  and data conversion
• Printing
• Laser and line printing

• Post-processing
• Print quality control, bookbinding, laminating,
  packaging and delivery

COMMERCIAL PRINTING

• 3rd Party Training Management
• Course identification, evaluation, selection
• Training Assessment
• Candidate evaluation, scoring and communication

• Training Delivery
• Managing training venue, resources, and delivery
  
• Training Development
• Design, Development and improvement of training
  curricula

Training services offered by include end-to-end
training components - from the development of IT
training curricula through to the delivery of
courses and the assessments and certification of
personnel
TRAINING
The established contact centre infrastructure is
leveraged to execute routine and repeatable
transaction-based processes on behalf of
organisation allowing them to focus on their core
business

• Contact Centre Agent Setup
• Customer Interaction Management
• Manage Plan Contact Services
• Manage Customer Interaction Supply Demand
• Plan Delivery of Customer Interactions

• Agent Performance Management
• Agent Training and Communication
• Call Centre Application
• Call Centre Reporting
• Customer Application Integration

BUSINESS CONTACT CENTRE

• Project Planning Mobilisation
• Establish Plan and Governance
• Project Monitoring Controlling
• Manage work plan, costs, resource, quality etc.
• Project Sign-off Closure

Project management services ensures that
projects, driven by clients or SITA, are planned
appropriately and executed in controlled way
according to a defined project plan
PROJECT MANAGEMENT
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SERVICE DELIVERY PRESCRIPTS(BUSINESS AGREEMENT
AND SERVICE LEVEL AGREEMENTS)
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SERVICE DELIVERY PRESCRIPTS AS PER THE SITA ACT
CH6. (20)

• The Act prescribed that a Business Agreement be
  entered into between SITA and participating
  departments
• A business agreement to regulate the relationship
  between individual participating departments or
  organs of state and the Agency must be concluded.
• The business agreement must be supported by
  service level agreements negotiated between
  individual participating departments or organs of
  state and the Agency.
• Contracts, rights and obligations existing at the
  time of transfer of assets from participating
  departments or organs of state must be ceded to
  the Agency.

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DEPARTMENT OF DEFENCE SERVICE LEVEL AGREEMENTS
STATUS
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SAPS BA SLA STATUS
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CRIME PREVENTION CLUSTER
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ECONOMIC, INVESTMENT AND EMPLOYMENT
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GOVERNANCE, ADMINISTRATION INTERNATIONAL
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DSD SOUTH AFRICAN SOCIAL SECURITY AGENCY
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SOCIAL CLUSTER
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SERVICE LEVEL AGREEMENTS PER PROVINCE
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PROCUREMENT ISSUES RAISED
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PROCUREMENT ISSUES RAISED,
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PROCUREMENT ISSUES RAISED,
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PROCUREMENT CHALLENGES
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PROCUREMENT CHALLENGES,
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TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE)
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TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE),
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TENDERS WITH AUDIT FINDINGS (WHOAMI-ONLINE),
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COMPREHENSIVE CLIENT LISTS INFORMATION

• In terms of SITA engagement model with government
  departments
• The direct client contact person for SITA is the
  Government Information Technology Officer (GITO)
• The Comprehensive List of the GITOs is Attached
  As Annexure A

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• THANK YOU!