Benchmarking Case Study

1
Benchmarking Case Study

• Fleet Management
• Jim Maher
• City of Wodonga
• Assisted by
• ACIG

2
The LGPro Benchmarking Project

• Objectives
• Gain benchmarking skills.
• Form networks.
• Benchmark a service in each network.
• Make comparisons
• Data
• Processes
• Practices
• Find improvements to services.

3
Learning through Benchmarking
As-Is picture
Service Scope
Comparisons
Gap Analysis 1
Process Maps
Improvement Plan
Implemented improvements!
KPIs, Performance data
Best Practice picture
Best Practice features
Current Practices
Gap Analysis 2
Best Practice performance data
4
Fleet Management

• Asset Management
• Acquisition/leasing
• Disposal
• Cost recovery
• Maintenance
• Scheduled unscheduled servicing
• Repairs
• Administration
• Budgeting
• Information management
• Customer service
• Accidents insurance
• Infringements tolls

5
KPIs

• Customer Satisfaction
• Whole of life cost per kilometre - passenger
  vehicles
• Whole of life cost per kilometre - light
  commercial vehicles (utilities vans incl. 4WD)
• Whole of life cost per kilometre - waste
  collection vehicles
• Whole of life cost per operating hour - tractors
• Whole of life cost per kilometre - street
  sweepers
• Whole of life cost per operating hour - out
  front mowers - greater than 20 hp
• Hourly labour rate charged recovered for
  servicing and repairs - all vehicle categories
• Hourly labour cost

6
Comparisons of data
7
Comparisons of data
8
Process maps
9
Best Practices Gap Analysis

• Developed for each of the main processes, grouped
  under
• Policy Strategy
• Structure, Resourcing Financing
• Planning Scheduling
• Delivering the Service
• Monitoring Reporting

10
Improvement Plans

• Examples
• Change policies on user contribution to unfair
  wear tear and at-fault accidents
• Introduce user maintenance allowance couple
  with improved use of log reports to monitor
• Institute more frequent re-validation of
  licensing training of users.

11
Workshop

• Form into groups.
• Each group discusses one issue (papers to be
  given out list the issues)
• 30 minutes workshop to discuss and prepare
  feedback for the session
• Presentation 5 minutes each group