INFLUENCING SKILLS WORKSHOP evaluation

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INFLUENCING SKILLS WORKSHOP evaluation review
Kiki Maurey _at_ kiki_at_kikimaurey.com
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Programme for the day

• introductions
• whats your agenda?
• starting from the inside out
• top tips for effective influencing
• lunch (scenarios)
• principles into practice
• constructive communications
• review of your challenges / action planning
• evaluation, final reflections, close

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My working definition

• the power to maximise mutually positive outcomes
  through a process of engagement, discussion and
  mutual understanding

• presenting yourself to others in a way that
  gives them complete confidence in your ability to
  identify and solve their problems and issues
  effectively

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A brief overview of how the workshops came about
and what we were aiming to achieve

• Primary Care Workshops run in January and
  February 2008 (within leadership, influencing
  skills were the main and most pressing priority)

• new opportunity to raise the profile of LKS, and
  influence the agenda of local Trusts (publ., of
  the Hill Review, and the Darzi Report)

• twelve face to face full day workshops (16
  attendees max.) in 10 SHA areas, plus immediate
  post workshop evaluations an evaluation three
  months post workshop

• Integrate ScHARRs Influencing and Negotiating
  Skills Questionnaire Analysis, by Andrew Booth
  Anthea Sutton, Nov 08

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Workshop design, development and learning
resources

• Workshop Themes
• selling services, ideas and negotiating
• resolving differences
• introducing change
• managing change.
• body language
• building rapport
• assertiveness
• dealing with angry people
• working with groups
• giving presentations
• how to increase confidence

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Workshop design, development and learning
resources

• teleconference planning group

• two pilot workshops, then changes, then more

• workshop learning resources
• PPP
• workbook (PDF)
• handouts, scenarios
• opps to stay on after the workshop

• FOLIOMAXIM interview on making your case with
  ScHARR http//foliomaxim.pbwiki.com/f/makingyourca
  se.ppt and listen to the interview commentary at
  http//foliomaxim.pbwiki.com/f/Kiki20Maurey.MP3)

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What the evaluations tell us about the value of
the workshops
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What the evaluations tell us about the value of
the workshops

• Overall Comments
• Fantastic! Really inspired me and gave me
  confidence to move on through barriers Ive been
  worrying about. Thank you!
• An excellent day, fun, practical and timely. Lots
  of food for thought.
• A very interesting, enjoyable and challenging
  day. Kiki was very motivational.
• Thoroughly engaging content most practical and
  relevant, and presentation itself probably the
  most enjoyable (and involving) that Ive ever
  experienced. Class act!
• Excellent training session. Really enjoyed it and
  found the knowledge invaluable both in work and
  in my personal life.
• The best course Ive attended time to evaluate
  our performance and also some practical tips to
  take back and use.

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My reflections on the workshops

• some truly excellent and engaged staff, with
  real commitment to ongoing learning

• 25 of attendees have contacted me to add to
  their inside-out toolkit, ie learning styles

• some are lacking in confidence, isolated, are
  not particularly strategic and lack marketing
  skills

• some are dealing with unresourceful emotions

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My thoughts about future staff development
priorities

• key emerging PDP themes, some specifics

• presentation skills
• communication skills
• managing change
• managing merger and teams
• managing emotions
• confidence building (maintaining impact)
• business planning

• ideas further training, also 1-2-1 coaching,
  and better developed peer support

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Questions welcomed
Kiki Maurey _at_ kiki_at_kikimaurey.com