St' Marys Bank Credit Union Serving Immigrant Populations

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St. Marys Bank Credit Union Serving Immigrant
Populations June 7, 2006
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Serving Immigrant Populations

• Manchester, New Hampshire110,000 residents
• Greater Manchester 250,000 residents
• 70 languages spoken

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Serving Immigrant Populations

• Latino CommunityFastest and largest growing
  segment
• Latino Marketing Plan

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Serving Immigrant Populations

• Hiring Practices
• Diversity and Cultural Sensitivity Employee
  Training
• Member Service Language Options
• Metricula Consulares ID accepted
• Community Partnerships

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Community Outreach Initiatives

• Family Emergency Loans
• Home Ownership Loans
• Low Income Rental Housing Loans
• Economic and Community Development Loans

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Community Outreach Initiatives

• Grants to Charitable Organizations
• Individual Development Accounts
• Wheels-to-Work Loans
• Lead Paint Abatement Loans

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Community Outreach Initiatives

• Financial Support for Jumptart Coalition for
  Personal Financial Literacy
• Through all outreach efforts, we impact thousands
  of families

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Community Outreach Initiatives

• Most successful initiative is Home Ownership Loan
  Program, in partnership with Manchester
  Neighborhood Housing Services
• 9.5 million in mortgages in 2005

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Community Outreach Beyond St. Marys Bank Credit
Union

• New Hampshire Credit Union League Outreach
  Committee
• Home Ownership Loans
• Emergency Loans

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Community Outreach Beyond St. Marys Bank Credit
Union

• Five-year commitment from New Hampshire credit
  unions
• 35 million

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Community Outreach Beyond St. Marys Bank Credit
Union

• Debra Matz, former NCUA board member, saw the
  potential of all credit unions following suit
• Billions of dollars nationally could be committed
  to housing loans for people of modest means

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Developing Community Outreach Initiatives

• Needs assessment
• Multi-year commitment
• Network and form partnerships

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Developing Community Outreach Initiatives

• Establish a point person
• Community Outreach Committee
• Evaluate your outreach performance annually

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Closing Remarks