NG911 Benefits and Impacts

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NG9-1-1 Benefits and Impacts

• This session by Roger Hixson, NENA Technical
  Issues Director, will focus on how NG9-1-1
  differs from E9-1-1 in technology and operational
  areas, and the benefits to 9-1-1 service and
  operations enabled by NG9-1-1.  Changes involved
  in NG9-1-1 will be described and clarified, and
  the actions being taken to minimize impacts on
  the calltaker of such features as added data
  access, future text and video capabilities will
  be discussed.  The concepts of NG9-1-1 policy
  rules and their use by 9-1-1 Authority groups
  and PSAP managers will be covered in detail.
•  

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NG9-1-1 Impacts and Benefits

• Roger Hixson
• NENA Technical Issues Director
• rhixson_at_nena.org
• Sept, 2009 Ontario NENA

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Impacts of NG9-1-1

• The purposes of NG9-1-1 can be briefly described
  in four segments
•  
• Fully replace Enhanced 9-1-1, with all
  capabilities and functions in place today
•  
• Add capabilities to support changes for current
  and new types of Originating Service Providers
•  
• Add flexibility for the PSAPs and 9-1-1
  Authorities
• Add capabilities to integrate and interoperate
  with emergency entities beyond the PSAP

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Impacts of NG9-1-1

• Fully replace Enhanced 9-1-1, with all
  capabilities and functions in place today
• Need to replicate all features of E9-1-1 with
  IP-based, software and database versions
• All current calling types supported seamlessly
• no service disruption during transition
•  

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Impacts of NG9-1-1

• Add capabilities to support changes for current
  and new types of Originating Service Providers
• New types of wireless services
• Non-voice messaging, such as text, photo and
  video, data-only (sensors), unknown future
  services
• Direct handling of telematics calls and data
• Common interface for developers to design to for
  quick interconnection

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Impacts of NG9-1-1

• Add flexibility for PSAPs and 9-1-1 Authorities
• Transfer calls and data between PSAPs and other
  entities anywhere an NG9-1-1 system exists
• Direct control of system functions (overflow and
  alternate routing), control data flow
• Direct handling of hearing impaired text and
  video
• Share applications and costs (GIS, CAD, mobile
  data, etc)
• Disaster related call control
• Malicious call control

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Impacts of NG9-1-1

• Add capabilities to integrate and interoperate
  with emergency entities beyond the PSAP
• Other emergency entities interconnection for
  calls and data routing or transfer (EOCs, DHS,
  Trauma Centers, Coast Guard, etc)
• Interaction with 211, 311, N11s

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NENA NG9-1-1 Architecture and Interfaces -
Transitional
March 2007
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(No Transcript)
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• Examples of how NG9-1-1 differs from E9-1-1
• in technology and operational areas

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E9-1-1 vs NG9-1-1

• Complex analog trunking and data network
• Class 5 switch for Selective Router
• Translation based control
• Limited to voice calls
• Data bandwidth 20 char
• Complex Emergency Gateway Network for VoIP
• Custom interfaces for each service type

• Engineered, managed IP network (ESInet)
• IP software selective routing function
• GIS and database controls
• Voice, text, video, telemetry
• Bandwidth unlimited
• Direct handling of Internet sourced calls
• Future Standard IP interface for all service
  types

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Long term NG9-1-1 Components(simplified)

• Originating Calls
  Emergency Service Providers

Other ES Providers
ILECs CLECs
ESInets
CO
IP Selective Routing Function
Primary PSAPs
Mapping
MSC MPC
WSPs
ECRF
LoST
Secondary PSAPs
Internet
VSPs

All interfaces to ESInet are IP and include
caller location, data
Validation
GIS
Local GIS data is published to user points
State or Regional IP Networking, IP
software services, GIS and database controls
Emergency Calling Routing Function is
national level from Internet \
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Transitional NG9-1-1(simplified)

• Originating Calls
  Emergency Service Providers

Other ES Providers
ILECs CLECs
ESInets
CO
GW
IP Selective Routing Function
Primary PSAPs
MSC MPC
GW
Mapping
WSPs
ECRF
LoST
Secondary PSAPs
Internet
VSPs
VoIP Dynamic Updates
ALI
VPC
Customer Info
Validation
DBMS
Wireline Subscriber Records
or VoIP Shell Records
GIS
State or Regional IP Networking, IP
software services, GIS and database controls
Emergency Calling Routing Function is
national level from Internet \
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The Nature of NG9-1-1

• Designed to support interoperability
• Designed with open standards
• Designed for and invites open competition, by
  major component, through interface standards
• Causes a transition to competitive service
  provider environment
• Causes a need for regulatory (and legislative)
  change

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Benefits to 9-1-1 Service and Operations enabled
by NG9-1-1

• As the telecomm industry moves more completely to
  IP as a base, more data, including the caller
  location, will come with the call, either from
  provider databases or from the handset itself
• This will further simplify NG9-1-1 operations
• Location validation will always be critical
• ESInets by state or sub-state region, linked
  together to support a national set of NG9-1-1
  systems

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Benefits to 9-1-1 Service and Operations enabled
by NG9-1-1

• More sophisticated 9-1-1 Authority control of how
  NG9-1-1 handles calls and data will be possible
• Direct control of alternate, overflow, default
  routing, etc rules
• Replaces indirect and inaccessible E9-1-1 network
  translations
• language preference, including ASL, can direct
  the call to an appropriate calltaker, or cause
  auto addition of interpreter
• Provision of telematics data, and auto priority
  of call in queue if high priority call
• Use of adjacent or distant PSAPs for disaster
  cases where normal PSAP(s) are not available
• Easy transfer of calls or data to other or
  distant locations

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Actions to Minimize Impacts on the Calltakers
Added Data Access

• Optional data access under calltaker control no
  pushing of large added data quantities
• Could automate under business rules controlled by
  Public Safety management
• Human Factors working group currently defining
  how to best present added data to calltaker
• Windowed to calltaker? Can switch in and out

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Actions to Minimize Impacts on the Calltakers
Future Text and Video Capabilities

• Must be conversational between calltaker and
  caller (position sensitive throughout call)
• Automatic initiation of display based oon media
  type
• Multimedia recording for instant review
• Transferable with call to another PSAP or entity
• Human Factors working group currently defining
  how to best present to calltaker

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NG9-1-1 Policy Rules and their Use by 9-1-1
Authority groups and PSAP managers

• Two types
• Routing policy rules
• Call management rules
• (may not be in baseline NG9-1-1
  standards)
• Routing Policy rules
• Modifies normal call routing for date, time,
  target PSAP availability, disaster conditions,
  etc either on pre-planned or near real time basis
• Rerouting identified malicious call sources

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NG9-1-1 Policy Rules and their Use by 9-1-1
Authority groups and PSAP managers

• Call Management rules
• Modifies how the call is handled within the
  NG9-1-1 system before delivery to PSAP
• Rules set by Public Safety management could
• change the call priority based on inspecting call
  data (telematics)
• automatically acquire specified data items and
  add to the call stream (wide variety of data
  options) med,bldg,pics, vid
• Send the call to a specific position and/or add
  an interpreter based on caller language preference

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NG9-1-1 Policy Rules and their Use by 9-1-1
Authority groups and PSAP managers

• Basically, the rules databases allow you to
  directly program the NG9-1-1 system to operate
  the way you want it to, based on your local
  conditions and needs.
• Improves ability to customize and maximize
  productivity of calltakers in the expanded world
  of multimedia emergency communications

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NENA Policy Papers

• State-Level 9-1-1 Leadership and Coordination
• Funding the NG9-1-1 System
• Establishing State-Wide Emergency Services IP
  Networks (ESInets)
• Addressing Transitional Regulation/
  Legislation/Tariff Modifications to Enable Next
  Generation 9-1-1 Deployment
• Addressing Gaps in the Automatic Location of
  9-1-1 Calls for Current and Emerging Devices and
  Services
• Confidentiality, Disclosure and Retention of
  9-1-1 Call and other emergency information
• Next Generation 9-1-1 Liability Issues

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NENA.ORG Links to Policy Info

• Policy Maker Blueprint for Transition to
  NG9-1-1.pdf
• (contains four Policy Considerations
  papers)
• NG9-1-1 Transition Policy Considerations-ALI.pdf
• NG9-1-1 Transition Policy Considerations-Confident
  iality.pdf
• NG9-1-1 Transition Policy Considerations -
  Liability- Final.pdf
• Pending Competitive Service Provider
  Considerations
• All at
• http//www.nena.org/ng-partner-program/NG911-Tr
  ansition-Policy-Maker-Blueprint

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What Else is New?

• Getting Ready for NG9-1-1 paper pending
• NG9-1-1 Requirements Matrix/Index pending
• Baseline NG9-1-1 Description pending
• National Elements Plan
• Common core services that all can use
• NENA and NextGen Safety Consortium
• Federal funding to develop
• Baseline NG9-1-1 national testing scheduled for
  2010

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Q and A