Is your association adding value

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Is your association adding value?

• Kate Sayer
• 15 July 2009

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Support functions
Decision support
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How?

• Suggestions
• standardise and simplify larger number of
  similar transactions e.g. scrap weekly paid staff
  
• electronic payments BACS on-line e.g. staff
  expenses, suppliers
• operational staff do their bit e.g. coding
• reduce errors seek causes, training, report
  errors to line manager

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How?

• Reduce duplication review processes
• Integrate systems remove the need to re-key
• Challenge report production do we use all this
  information?

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Decision support

• Information for decisions
• tailored reports
• analysis
• trends
• looking outside as well comparisons and
  benchmarks
• technical support e.g. investment decisions
• risk assessment

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Maximising income

• Make funds work harder
• Cash deposits
• Cashflow analysis
• Support for bid-writing
• Tax advice for income generation
• VAT

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Transformation
Policeman
Strategic business partner
Cost centre
Profit centre
Transaction processing
Decision support and control
IBM Business Consulting CFO survey Sept 2003
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Business partner

• Know the business
• Communicate
• with managers internally
• with others outside the organisation
• listen as well as talk

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Skills for support staff

• Established skills
• systems and controls
• setting up procedures
• understanding workflow
• technical knowledge
• software
• tax and VAT
• employment law

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Other skills for todays role

• Performance analyst
• Coach
• Knowledge manager
• Technical adviser
• Strategist
• Leader