Lattelecom

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TELEMARKETING SERVICE FOR EXPORT
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Lattelecom Group Structure
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The Lattelecom Group
Telecommunications
Network infrastructure Development and
Maintenance
Information Technologies
Business process Outsourcing
IT learning
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Lattelecom BPO
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PROFILE

• Lattelecom BPO is the largest Business Process
  Outsourcing service provider based in the Baltic
  States.
• Thanks to size and diverse experience, BPO has
  made significant investment in management
  processes and IT systems, achieved ISO 9001
  certification to secure further business growth
  and long-term success.

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Why Lattelecom BPO?

• 12 years expierence in Call Centre Industry
• More than 550 agents
• 5 sites around Latvia
• Telemarketing services in Latvian, Russian,
  German languages
• ISO 9001 2000 Certified
• Contact Centre World Award in Technology
  Innovation 2006
• 3rd The BEST Contact Centre in World Award 2008

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Lattelecom BPO provides

• Customer acquisition and telesales service
• Industry specific customer care
• Document processing and archiving
• Personnel administration, payroll
• Loan origination, billing and credit control
• Contact information and database solutions in the
  Baltic States
• Interactive media and gaming

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Telemarketing service

• Customer acquisition
• Contact information and
• database solutions
• Telemarketing actions
• Telesales

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Customer acquisition

• Direct marketing and sales via a particular or
  combination of sales channels (phone, post, web,
  SMS, e-mail) taking orders on an advertised phone
  number or address.
• Managing predefined service fulfillment
  activities such as re-arrangement of delivery
  times, notification of delivery status.

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Contact information and database solutions

• Surveys of Customer satisfaction and customer
  needs, market research
• Customer data base development, update of the
  existing data base, target group research.

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Telemarketing actions and telesales service

• Information campaigns confirmation of
  invitations, registration, change announcements,
  sales campaign information activities, etc.
• Active sales direct product or service sales
  over telephone including customer target group
  survey, selection of respondents, compilation of
  sales arguments, customer billing and feedback
  reports regarding the sales action.

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Key benefits-strengths

• Lattelecom BPO telemarketing provides for you
• Industry specific knowledge and sales competences
• Higher efficiencies and lower costs per process
  output
• Well known partner for entering the Baltic market
  
• Collaboration with a well known partner for
  entering the German market
• High service quality, provision of quality
  measure reports, latest contact centre
  technologies.
• Savings in your sales staff recruitment, training
  and operations budget.

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Contact information
JANIS EMOLINS Sales Department Manager Lattelecom
BPO G.Astras street 2, Riga, Latvia,
LV-1082 Phone [phone] Mob. 371
28667731 E-mail janis.emolins_at_lattelecom.lv