Action on Elder Abuse

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Action on Elder Abuse
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Dwayne JohnsonStrategic DirectorHealth
Community ServicesHalton Borough CouncilADSS
Lead for Safeguarding Adults
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Common Language

• Outcomes
• Objectives
• Performance assessment and indicators

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What is an Outcome?
An outcome is a way of shaping and driving whole
system change through appropriate partnership
working.
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What is the purpose of Outcomes?
Their purpose is to structure objectives and
performance to help ensure that Commissioning and
Service Provision are firmly focused on
delivering services that matter to local people.
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Performance Management
for truly effective joint commissioning to
occur, the performance management and assessment
systems of health and social care need to be
aligned. Having different performance measures
and targets for PCTs and local authorities has
not facilitated joint commissioning. (Department
of Health 2006a, para 7.62)
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Our Health, Our Care, Our Say

• Seven key outcomes
• Outcome 5
• Freedom from discrimination or harassment
  equality of access to services for all who need
  them. Those who need social care have equal
  access to services without hindrance from
  discrimination or prejudice people feel safe and
  are safeguarded from harm.

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How do we ensure Outcome 5 is implemented?

• Leadership
• Good quality commissioning and use of resources
• Partnership Working
• Performance Indicators

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Leadership Role ofDirectors of Adult Social
Services
The DASS is responsible for ensuring that there
is a clear organisational focus on Safeguarding
Adults in vulnerable situations. He or she
should also ensure that clear protocols are in
place for dealing with adults identified as being
at risk. He or she should ensure that the local
Adult Protection Committee or similar
arrangements are working effectively and that the
POVA requirements are met.
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Commissioning
The process of translating aspirations and need
into timely and quality services for people which
meet their care needs, promote their
independence, provide choice are cost effective
and support the whole community. This process is
about transforming and changing lives, it is not
about commissioning commodities.
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Partnership Key Players

• Voluntary Sector
• Association of Chief Police Officers
• Commission of Social Care Inspection
• Department of Health
• Local Authorities

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Partnership Key Players

• Communities
• Individuals and Carers
• Media
• Independent Sector and Housing Providers
• and many more

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New Draft Performance Indicators

• of service users who report feeling safer
  in their home as a result of receiving a
  Fair Access to Care service.
• of population over 65 in the year receiving
  fire safety checks completed by Fire Rescue
  service for Older People, have smoke alarms
  fitted, fire call outs, burglary call outs

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New Draft Performance Indicators (contd)

• of service users who report feeling safer
  and free from harassment, to which council
  services are felt to have contributed
• of Carers or Next of Kin or referrers of
  people about whom/on whose behalf there have
  been POVA referrals in previous year who feel
  the person concerned is safer/freer from
  harassment or harm as a result.

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New DraftPerformance Indicators (contd)

• The re-referral rate for vulnerable adults

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Conclusion

• Clarity about how performance indicators
  improve outcomes.
• Key drivers for example, Our Health, Our Care,
  Our Say.
• Leadership, commissioning and partnership
  working.
• New draft performance indicators and impact.
  Are they really connected?