Duke Energy Gas Transmission Communication Program Enhancements

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Duke Energy Gas TransmissionCommunication
Program Enhancements

• Rick Kivela
• Manager Operational Compliance
• Transmission Storage Operations

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DEGT Communication Program

• Public education/communication program for many
  years
• Participated in the development of API RP 1162
• Minor modifications to existing program to
  incorporate RP 1162
• DEGT recognizes the benefits of going beyond RP
  1162

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Stakeholder Groups and Contacts

• Target audiences for public awareness outreach
• Emergency responders
• Landowners along the right-of-way
• Residents / businesses along the right-of-way
• Excavators
• Schools
• Local public officials
• Local leaders
• Employees
• Civic clubs / NGOs
• Media

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Developed Plan for Improvement

• DEGT internal cross-functional team
• Governance Team U.S. and Canada
• Communication Consultants
• Pipeline Safety Advocates

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Opportunities for Enhancement

• Employee Ambassador Program
• Access to pipeline maps
• Area Manager signature on mailouts
• Supplement the 800 number with a local number

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Employee Ambassador Program

• Train field employees to be more effective
  listeners and communicators

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How the Employee Ambassador Program Came About

• More stringent communication requirements
• Enhancement of historical public awareness
  communications
• Sound business case to develop new and enhance
  existing relationships with stakeholders
• Has real financial impact
• Recommended by Public Awareness Team
• Above all its the right thing to do

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Some Communications Basics

• Things arent always what they seem
• Communication isnt always easy
• Listening is big
• Body language
• Value of preparation / organizing your thoughts

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Six Steps

• Define an Ambassador and explain the rationale
  for the program and its training
• Share quick facts and messages about natural gas,
  pipelines and the energy industry in general
• Discuss stakeholder groups and identify
  appropriate contacts and opportunities
• Listening skills training and practice
• Message delivery training and practice
• Follow-up and feedback with stakeholders

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Pipeline Maps

• http//degt-pipelocation.duke-energy.com
• Also available via a link on the companys website

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Pipeline Maps Security Issues

• Map view limited to zip code level
• Limited to 3 zip code searches per session
• Latitude/Longitude not provided
• Only DEGT pipelines are shown

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Pipeline Maps Cautionary Notes

• The map that results from zip code searches
  provides an approximate location of the companys
  natural gas pipeline(s) in your area.
• Pipeline markers on the right-of-way provide
  phone numbers to call to reach our personnel
  before excavating near our pipeline(s).
• Before conducting any excavation or similar
  activity in the vicinity of the pipeline(s) or
  other underground facilities contact your states
  one-call system (the state phone numbers are
  available on the one-call page at
  www.digsafely.com).

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Opportunities and Challenges

• How to evaluate effectiveness of program
• Transition from Construction to Operations
• Level of detail on pipeline integrity issues
• Open houses at DEGT facilities

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• Questions?