Rockwell Automation Discussion on IP Convergence

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Rockwell Automation - Discussion on IP
Convergence

• Laurie Zagorski - Developer Communications/IT

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IP Strategy

• A brief overview of Rockwell Automations movement
  into IP communications...

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Voice/Video/Data

• Voice Voice IP trials are underway, our network
  team is currently trialing the Cisco and Avaya
  solutions.
• Video IP Video is currently underway and
  successful thanks to our growing Polycom
  ViewStation Network
• Data Very robust! Over the past 2 years
  oversized redundant links have been installed.
  Streaming Media/Web Conferencing and VoIP are
  currently being implemented or trialed

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VoIP

• Rockwells trials..

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What have we trialed.

• VoIP trunking This connects 2 separate PBXs
  together using the DCS protocol. This has been
  successful, implementation is under review
• Avaya Trialed Avayas IP 600 IP Telephony system
  and the IP hard and soft phones. This has been
  successful and integrates well with our existing
  Avaya PBXs
• Cisco Trialing the Cisco Call Manager product
  and their hard and soft phones. This has
  integrated successfully with our IP network due
  to our existing Cisco routing and switching
  environment

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VoIP Design Concerns

• Areas of Concern are Latency, Jitter and Dropped
  packets
• Latency (also known as delay) is the amount of
  time it takes a packet to transverse the network.
  
• Items that add to network latency include
  switches, routers, circuit route miles, firewalls
  and jitter buffers.
• Maximum ONE way latency allowed to achieve a high
  quality voice connection is 150ms. Adequate voice
  quality can be achieved between 150ms-200ms.
  Anything over 200ms is perceived as a poor
  connection.
• Jitter should be less than 50ms
• Packet Loss should be less than 2

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VoIP Design Concerns contd

• Currently the VoIP traffic is served by Best
  Effort on the network. That is voice packets are
  treated equally with all packets on the network.
  This is effective in areas where there is excess
  bandwith. To achieve high quality voice
  connections throughout the network some type of
  prioritization mechanism will need to be
  implemented. This would need to be implemented
  in all areas of the network where VoIP is
  deployed.

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Bandwidth Requirements
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Current Analysis..

• Products work on a generic level and pass caller
  ID
• Standards QCIG based - interoperability hasnt
  been a problem
• Have found ringback issues when testing the
  products together - Fast Connect in the Avaya
  software is being reviewed as a potential cause.
• Overall Will continue trialing products to find
  best fit. Products have fit into our network
  structure so far on a basic level

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Video Conferencing via IP

• How is Rockwell converging?????

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How are we making this happen

• We are replacing our existing 60 site CLI network
  with Polycom ViewStations and replacing a few
  VTEL ESA with VTEL Galaxy
• Why Polycom? Best solution for IP at a best cost
  scenario
• Where are we today? We have deployed 13 IP
  ready systems
• Are we meeting successfully? YES!
• Problems? Packet drops, some latency
• Resolution Remote monitoring and network switch
  upgrades. We have the bandwidth, older switching
  equipment is being replaced to meet requirements

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Data Web Conferencing and Data Collaboration

• A basic overview of Rockwell Trials...

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Rockwell is trialing.

• Streaming media - This is an internal trial/soon
  to be deployed service using the Microsoft
  Windows Media Server, Encoder and 6.4 player.
• WebEx - Sorry Global Crossing! Our Software
  division purchased a license for this and we are
  currently holding meetings and trialing globally
• NetMeeting - increased the number of servers to
  handle the traffic, this has recently been
  introduced to Rockwell as a supported product
• IBEAM - Currently trialing IBEAM as an Internet
  based real time/live video/on the go presentation
  tool

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A quick summary of our goals...

• To Collaborate/share data with anyone, anywhere
• Tosend audio and video content from our
  internal network to the desktop
• ANYTIME, ANYWHERE!

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Benefits for Rockwell..

• IT, Global Marketing, HR and various other
  departments partner to provide a global
  enterprise solution/standard for streamed content
• To own the ability to deliver live Rockwell
  announcements simultaneously to all employees
• To charge for a service to recover IT and staff
  costs and to gain profit
• Reduce travel costs by sending instantaneous
  information/news/Corporate announcements to
  various locations
• Reduction in leased communication costs, i.e.
  audio and video conferencing by utilizing the LAN
  

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Risks

• The future success of IP Communications relies on
  the development of business models, implementing
  the best business solutions (80/20 rule),
  listening to our customers internal and
  external, and deploying Enterprise wide
  standards. The following risks will inhibit our
  success as we proceed forward
• Lack of funding
• Lack of support from top management
• Downturn in business
• Lack of cooperation between IT groups
• Lack of flexibility
• Lack of adaptability
• Lack of execution

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Timeline for Streaming Media Implementation
Contingent on finances
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Conclusions

• 1) The ability to utilize IP communications
  internally and externally is not only possible
  for Rockwell but is a must happen. These
  services not only allows our Corporation to be
  virtually available anytime, anywhere but
  allows us to enforce Business initiatives, reduce
  costs and stay competitive in the technology
  marketplace.
• 2) We believe all parties benefit by being able
  to tap into our natural resources within our IT
  organization. It also allows Rockwell to begin
  the breakdown of the geographical communication
  barriers, spearhead the convergence of
  voice/data, and improve customer service by
  providing an already inherent solution.