SWA Quotes

1
SWA Quotes

• They can imitate the airplanes. They can imitate
  the ticket counters and all the other
  hardware..But they cant duplicate the people of
  Southwest and their attitudes.
• Kelleher

2
SWA Values

• SWA values
• Work should be funit can be playenjoy it
• Work is importantdont spoil it with seriousness
• People are importanteach one makes a difference

3
SWA

• Highest shareholder return of any stock
  (1972-1992)
• Return of over 21,000
• Consistently profitable, even when other airlines
  sought bankruptcy protection
• Market share gains
• California 45, up from 0 in 1989
• Turnover 4.5 versus 9.5 industry avg.

4
SWA

• Employees per aircraft (1998)
• SWA 94, United American 160
• Industry 135
• Passengers served per employee
• SWA 2,443
• Industry 840
• Customer service
• Triple Crown winner
• On-time performance
• Fewest lost bags
• Fewest customer complaints

5
SWA

• Safest airline in the world (of the 85 major
  world airlines)
• Top company to work for in Fortune Magazines
  list of the 100 Best Companies to Work for in
  America

6
SWA

• Employees at the gate
• One agent, ground crew of 6 (SWA)
• Three agents, ground crew of 12 (Avg.)
• Aircraft turnaround time
• 15 minutes (SWA)
• 30 minutes (CA Lite)