STEM/MARK (Czech Republic)

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INFORMATION LITERACY IN A NUTSHELL ...market
research
STEM/MARK (Czech Republic) ACRC (Slovak
Republic)
April 2007 / Jan Tucek, CEO / STEM/MARK / Darina
Imreová, CEO / ACRC
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Key facts / background

• STEM/MARKs original methodology combines both
  perspectives theoretical and practical
• First project done by STEM/MARK in 2005...
• The initial formulation of the questionHow
  many people are using computer, e-mail...?
• Is this really what we are trying to
  analyze in terms of effective way
  of usage?!
• has changed to reflect the real problemHow
  many people are really information literate? And
  as a result - are they able to use ICT in an
  effective and practical way?
• ...information/computer literacy
• ... Information literacy in Public
  Administration by ACRC, Slovak Republic, in 2006

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Talking about literacy

• Information literacy (value of information)
• Ability to define information needed, ability to
  retrieve information and ability to use
  information
• Computer literacy (ability to process
  information)
• Ability to work with common software applications
  used for information processing, ability to work
  with the internet used for communication between
  people, retrieving and processing of information
• Ability to utilize the service offered by modern
  information technologies

Declaration
Real situation
STEM/MARKs methodology
I say I can swim
My brother says You cant swim
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Information/computer literacy model

• Typology of information literate person

• Model of information literacy consists of these
  main parts
• Awareness of the IT wording
• Computer handling
• Word processor handling
• Spreadsheet handling
• Graphics handling
• Internet handling
• Capability levels
• Basic
• Medium
• Upper

Information literate person must be able to reach
basic level in all areas
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Various versions of output level of information
literacy
Version 5/1
Version 8/2
Version 5/0
Version 8/1
Version 8/3
versions
This version maps the respondents who almost meet
all information literacy criteria
Information literacy of respondents exceeds our
defined criteria slightly, with the formula
including also medium-difficulty activities (and
thus offsetting possible inadequate selection of
activities)
This version corresponds completely with our
definition of computer literate persons (i.e.
persons familiar with all basic activities)
This version identifies the respondents whose
skills exceed the parameters of our definition
and who can be regarded as an intermediate.
This version of the information literacy formula
takes into account possible inadequate selection
of activities, meeting our basic computer
literacy criterion familiarity with at least 5
activities
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Information literacy in Czech Rep. 2005
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Czech and Slovak differences

• Czech
• Large target group wide range of related
  professions and higher level of incidence
• All ages, education, professional positions...
• To DO
• Conduct project focused on state administration
  servants

• Slovak
• Public administration focused on individual
  ministries (63 university level of education)
• Minor target group in term of general incidence
• To DO
• Conduct project focused on national population

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Project focused on state administration in SR

• MODULE 2

MODULE 1
Method
Method
Computer Aided Telephone Interview (CATI)
In-hall tests - interviewing - testing practical
skills
Sample
Sample
2049 respondents
100 respondents 4 locations
Target Group
Target Group
Quota selection of civil servants by individual
ministries and territorial scope
Information literate respondents (sample support
data from the first wave)
Requirement and ability to process
information Segmentation of the uncovered level
of information literacy
Main Goals
Main Goals
Verification of the reached level of the
information literacy Verify level of
self-evaluation of respondents
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Lets face the reality SR 2007
Using PC or saying I can use the computer
99,8
?
Declaration
Real
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Lets face the reality SR 2007

• 79 respondents from the Ministry of Culture of
  SR pronounced the highest rate of computer
  literacy (lowest at Ministry of Construction and
  Regional Development 46 )
• 61 respondents stated that a shortage of time
  represented the greatest obstacle to increasing
  their level of computer literacy
• In regards to communication between authorities
  and public administration we did not identify any
  greater obstacles
• The absolute majority of clerks were positive
  about the introduction of modern technologies
• As many as 83 respondents would consider it
  beneficial if most of communication between
  citizens and civil servants was performed
  electronically

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Lets face the reality SR 2007

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THANK YOU FOR YOUR ATTENTION

• tucek_at_stemmark.cz
• www.stemmark.cz
• darina.imreova_at_acrc.sk
• www.acrc.sk
• www.infogram.sk