STORAGE MANAGEMENT/MASTER: The Storage Control Center

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STORAGE MANAGEMENT/MASTERThe Storage Control
Center

• SRM, Performance Monitoring and Operations
• Jenney Fields
• Senior Consultant
• GlassHouse Technologies, Inc.

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Agenda

• Challenges
• Requirements
• Infrastructure
• Service level management
• Reporting / monitoring
• Risk
• Opportunity

3
Challenges

• Increasing volumes of data
• Shrinking backup windows
• Increased regulatory obligations
• IT pressed for efficiency and drive cost down
• Toolsets

4
Requirements

• Plan for existing and future state
• Define infrastructure requirements
• Service level management
• Determine reporting/monitoring/alerting/
  performance requirements
• Tools
• Skills

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Infrastructure requirements

• Know your data
• Determine the value of the data
• Recognize the value of data changes over time
• Map data to services based on value
• Data classification
• Prioritization of resources
• Policies to meet objectives
• Quantify for growth

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Optimize data lifecycle Data classification and
architecture
Drug
Application
Elements
System
Storage
Backup/ Restore
Disaster Recovery
Archive
Security
Business Regulatory
Requirements Analysis
Criticality For Restore
Criticality Of Data
SEC
Share holders
21 CFR Part 11
Data Value
RPO Data Loss
RTO Availability
Data Classification
xxx
xxx
xxx
xxx
xxx
xxx
Data Policies for each class Storage Backup/Rest
ore Archiving Security Disaster Recovery
Define 1.Logical Data Classes 2.Occupancy
3.Data Management Policies
Regulated
Business Critical
Other
DC1 RH
DC2 RM
DC3 RL
DC4 BH
DC5 BM
DC6 BL
DC7 OH
DC8 OM
DC9 OL
Physical Mapping Tier Design
TIER1
TIER2
TIER3
TIER4
DC1 RH
DC4 BH
DC2 RM
DC3 RL
DC5 BM
DC7 OH
DC6 BL
DC8 OM
DC9 OL
Architecture
System Policies
Backup/ Restore
Disaster Recovery
Archive
Security
Storage
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Service level management

• Policies/SLAs/SLOs/Best practices
• Proactive structured practices that document
  processes
• Measurable and specific service expectations
• Align and support strategy and objectives of
  business
• Understand expectations, requirements and
  priorities
• Clearly articulate service offerings
• Facilitates communication and agreement
• Evaluate service

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End-to-end reporting

• Discovery from application to LUN
• Track
• Capacity planning of storage and backup devices
• Current and future obligations
• Manage utilization of existing devices
• Determine impact of current and future
  obligations
• Determine trends
• What is being consumed today?
• Expectations of consumption for future

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End-to-end monitoring

• Usage
• Understand how resources are used
• Defines what is needed and when
• Monitor flow of data from devices to applications
  
• Status of storage devices
• Status of backup jobs
• Performance of storage and backup devices
• Thresholds
• Ensure meeting of service levels
• Alerting Notification
• Anticipate outages

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Tools

• Assess capabilities of tools
• Gap analysis
• Tools to requirements
• Assess the impact of tools on environment
• Vendor relationships and partnerships

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Skills

• Assess current skills
• Map skills to requirements of current and future
  state
• Create roadmap to remediate gaps
• Training
• Consultants

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Risk

• Unable to meet provisioning requirements
• Unacceptable application performance
• Inability to meet backup windows
• Inability to report adequately on environment
• Multiple toolsets lead to increasing
  inefficiencies
• Data is not available and/or recoverable

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Opportunity

• Plan often, plan early
• Determine methodology to meet evolving
  requirements
• Integrate current processes / practices
• Create a roadmap for future
• Tools / Skills
• Automation vs. manual

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Summary

• Volume of data is increasing while backup windows
  are shrinking
• Understand requirements
• Data lifecycle management
• Service level management
• Reporting and monitoring are key