Peter Butler Head of BT Learning Academy

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Peter ButlerHead of BT Learning Academy
On-Line Learning BT Group plc

• Hampshire
• Broadband Conference
• 18th November 2005

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BT Group Plc

• Around 100,000 employees
• Primary business activities are
  telecommunications, broadband, internet and IT
  solutions
• Broadband ICT growing areas of the business

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Diverse Training requirements

• Examples
• Wholesale 21 CN
• Retail Field Engineers, Customer Contact
  Centres
• Global Services Sales, Technical
• One IT IT
• Group Operations Professional Legal, HR

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Why On-Line

• Speed of delivery
• Effectiveness
• Accessibility
• Trackability
• Flexibility
• Cost
• But we have not abandoned instructor-led training

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e-learning Case Study

• A programme aimed at improving Internet Protocol
  awareness for all employees in global business
  markets
• All training was delivered for this programme by
  e-learning
• Commercial challenge link to business strategy
• Challenges IT - sound cards, downloads
  people-readiness willingness to embrace
  technology
• Need to be interactive not just page turning!
  
• Largest e-learning programme undertaken in the UK
• Director led endorsement

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BT Wide Licence for Generic e-learning

• Tendered for single supplier - Thomson NETg
• Enterprise licence access to 1700 courses
• Fixed cost major savings over previous
  arrangements
• No line manager authorisation required
• Extras e.g. Internet access
• Search select / learning nuggets
• Referenceware / safari books
• LearnBT

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(No Transcript)
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Blended learning - Case Study Excellence In
Management
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Blended Programme Feedback

• Very valuable. The mix of e-Learning and
  classroom allowed us to go further.
• the best course Ive had at BT
• ..combination of e-Learning with classroom
  events was excellent.
• I want my manager to take this programme.

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Driving up Usage

• Learning management system
• Mandatory / compliance training
• Removed barriers
• Access network in place
• Plug-ins/players
• Authorisation
• Home workers
• Availability 24 x 7
• Time
• Marketing newsletters, emails, competitions,
  CD, induction CD
• Roadshows

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BTs Current e-learning Achievements

• 1,246,385 enrolments to date (04/2001 to
  31/05/05)
• (24,928 per month average)
• 626,204 completions to date
• (12,524 per month average)
• 46,172 enrolments April 2005 (133329)
• 21,873 completions April 2005 (25946)

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e-Learning Pyramid
Bespoke
Generic
Mandatory Compliance
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The Benefits of E-learning

• E-learning accounts for as much as 82 of all
  training in various parts of BT
• Overall savings to BT training budget of approx
  12 m in the last financial year (Year on
  Year)
• Training available 24 x 7
• Embraced by home workers and office workers alike
• Different needs and priorities for each type of
  worker
• BT winning awards 2003 2004 national and
  regional training award

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What are the key factors in making e-Learning a
success

• Marketing, marketing, marketing!
• Newsletters, roadshows, learning events, special
  offers
• Identifying responding to different needs of
  different workers
• Learning Support Helpdesk, Portal, FAQs
• Senior management support
• Infrastructure access
• Freedom to make mistakes!

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The Future

• More blended with more options
• More multimedia
• Minimum standards
• More accessibility
• Smarter routes to address needs
• Knowledge at the point of use.
• New ways to build content