Chapter XI Information Technology in Retailing Business

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Chapter XIInformation Technologyin Retailing
Business

• By
• Aj-Kulachatr Chatrakul Na Ayudhaya
• Marketing Department
• Business Administration Faculty
• Payap University Chiang-Mai Thailand

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Chapter XIInformation Technology

• Why is it important?
• 1. Globalization
• 2. HigherHigher Competition
• 3. Decision Making Fast True
• Business as Speed of Thought
• 4. More Advantage than competitors
• 5. Customer Satisfaction

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Chapter XIInformation Technology IT

• About information Technology
• Business data is collected by IT
• Computer Based Information System (CBIS)
  Processing Multimedia
• Must easy to use
• For decision making
• For support other department
• Reduce cost of business
• Networking and Data Communication

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Chapter XIInformation Technology RT

• Information Technology in Retailing
• Financial and Accounting
• Human Resource Management
• Store Front Management
• Purchasing Inventory Management

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Flow Process of Information System in Business
Flow Process of Information System in Business
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Chapter XIInformation Technology Financial and
Accounting

• Accounting Program Software
• Journal , Ledger ,Account Payable,Receivable
• Profit/loss Balance-sheet
• Tax and Invoice
• Expenses and Operating Report
• Inventory report
• Financial Budgeting , Investing Interest rate
  , Banking Statement , Cash Flow Foreign Exchange
  , e-Payment , www.scbeasy.com

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Chapter XIInformation Technology Accounting
Flow Diagram

• Accounting Flow Diagram
• ACC/Information flow system
• Account Receivable data flow system
• Account Payable data flow system
• Inventory data flow system

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Chapter XIInformation Technology Human
Resource Management System

• Collecting Data
• Office in/out Password , ID card
• Authentication
• Pass voice
• Eye-retina scan
• Fingerprint
• Blood Test or DNA Test
• Payroll system

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Chapter XIInformation TechnologyStore front

• Store Front Information Management
• P-O-S (point of Sale) Convenience
• Cash Control , attendant control
• Sale Volume recording
• Convenience and easy to use
• Secretary password , Personal key
• flexibility in merchandise and price change
• easy to setting discount or promotion
• petty cash and recording
• Report print out

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Chapter XIInformation TechnologyStore front

• Store Front Information Management
• P-O-S (point of Sale) Processing
• Stock Balancing Report Real time and Batch
• Setting of MAX - MIN Inventory level
• Merchandise Ranking
• Compare and Analysis Cost , Profit , Volume
• Outcome of Accounting data
• Network and Communication Support
• e-Purchasing Automatic Stock Replenishment

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Chapter XIInformation TechnologyStore front

• Store Front Information Management
• P-O-S (point of Sale)Accessories

Cash Drawer
Barcode Soft ware
Barcode Printer
Cash Register
Scanner
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Chapter XIInformation TechnologyStore front

• Store Front Information Management
• P-O-S (point of Sale)Accessories

Keyboard with magnetic card reader
Touch screen Computer
Back-end Computer Network
Hot Key
Desktop scanner
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Chapter XIInformation TechnologyStore front

• Store Front Information Management
• P-O-S (point of Sale)Accessories

Cordless Scanner
PDA-scanner
Portable data terminal PDT
Desktop Printer
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Chapter XIInformation TechnologyPOS

• P-O-S (point of Sale)System Configuration

Cashier Station Terminal
Send data/PLU code to terminal ECR
Send sales/update PLU to back-end office
Master
Slave
Slave
Inventory Manager
-Inventory -Sale report -TAX/ACC -Purchasing
Cash Manager
Warehousing/Store
Logistics
Bank
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Chapter XIInformation TechnologyInventory

• IT Inventory Management
• Reduce stock and Investment cost
• Reduce risk of stock out cost
• Supply Chain Management SCM
• Efficient Consumer Response ECR
• Automatic Stock Replenishment ASR

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Chapter XIInformation Technology SCM

• Supply Chain Management SCM
• The process that involved with
  procurement, purchasing , production ,
  distribution , transportation , warehouse and
  inventory management.
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Chapter XIInformation Technology ECR

• Efficient Consumer Response ECR
• Efficiency in response the products
  featuring that delivery to the right place ,
  to the right time and the right price such as
  the electronic purchasing , electronic payment
  or automatic interaction
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Chapter XIInformation Technology ASR

• Automatic Stock Replenishment ASR

Products to Consumer
Logistic Business
Business Service Provider
Take care of Customer
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Chapter XIInformation Technology in Retailing
Business QA
QA
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