Alaska

1
Alaskas Project Overview

• Denali Kid Care
• Renewal Envelope Sticker and Phone Call
  Reminders
• Presented by
• Team Alaska

2
Project Goals

• To increase retention rates of SCHIP eligible
  cases to remain on the program without dropping
  coverage for no reasonable cause.
• Increase eligibility program efficiency and
  reduce waste and repetition in re-filing or
  registering new SCHIP applicants.
• Pilot test efficiency and system improvement
  standards through envelope renewal and phone call
  reminders.

3
Aim Statement

• To reduce by 50 the number of cases that auto
  close due to failure to renew within 6 months.
• (January-June 30, 2004)

4
General Test Procedures

• 25 control group envelopes
• 50 renewal envelope reminders
• 25 with blue ink on white stickers
• 25 with white ink on pink stickers
• 25 phone call reminders

5
Example of the Red Sticker Renewal Reminder
Example of the Blue Sticker Renewal Reminder
This is an example of the Renewal Reminder on the
front outside of the envelope. Currently, there
is no renewal reminder on the front of envelopes
in the monthly mail out from Systems Operations.
6
January Renewals
7
February Renewals
8
February Renewals
9
March Renewals
10
March Renewals
11
Changes to Implement

• Striving for consistency in pulling and tracking
  methods of each sample set by case number at
  Systems Operations
• The Control group, Sticker Renewal groups, and
  Phone Call groups of pre-printed renewals will be
  pulled together in one large batch at System
  Operations
• Future methods to improve include pre-printed
  renewal form literacy and an alternative renewal
  reminder sticker

12
Future PDSA Sticker Cycle