User Survey

1
User Survey

• Fran Wilson
• Director
• Resource Sharing

2
Outline

• Timing Rationale
• Methodology
• Qualitative Quantitative stages
• Scope of Survey
• Qualitative findings
• Seeking your Participation

3
Timing Rationale

• Last survey - Kinetica 2002
• New Libraries Australia service - end 2005
• Benchmarking against previous surveys
• Development of the Libraries Australia Business
  Plan 2007-2010

4
Methodology

• Nielsen//NetRatings
• Methodology
• Qualitative Quantitative stages
• Interviews with 16 CEOs/Library Managers
• 2 Focus groups each with 8 participants
• Cataloguing and Interlending/Search
• Across all library sectors anonymous

5
Scope of Survey

• Level of satisfaction with overall service
• Level of satisfaction feedback on
• LA Search
• LA Cataloguing
• LA Document Delivery
• LA Administration
• Subscription Pricing
• Helpdesk/Communication/User Support/Training
• Future directions

6
Qualitative findings

• Positive change
• Improvement based on efficiency, speed, stability
  and functionality
• Cataloguing client and batch loading processes
• Core component of library activities
• Major usefulness in area of cataloguing
• Difference b/w Free and Subscription
• End user access still not widely offered

7
Seeking your participation

• Have your say!
• Early 2007
• CEOs/Library managers practitioners
• Update your librarys contact details in
  Australian Libraries Gateway (ALG)