Performance Evaluation of Core Facilities

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Professional Development Workshop For Managers
of Core Facilities Lori Palfalvi, NURAP Phil
Hockberger, Office for Research Paul Corona,
Human Resources
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• Mission
• The Northwestern University Research
  Administration Professionals (NURAP) brings
  together staff from across the university with
  the aim of improving institutional cohesiveness
  in research administration and fostering
  professional excellence among its members.
• With an emphasis on operations and organizational
  management, NURAP will provide an educational
  forum to discuss current policies, exchange best
  practices/ideas and network.

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MEMBERSHIP BENEFITS

• Opportunities for Training and Education
• seminars and information sessions
• reference materials (e.g., NCURA TV)
• travel scholarships
• Opportunities for Professional Development
• meet and network with your peers
• exchange ideas for best practices

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NURAP STEERING COMMITTEE

• Lori Palfalvi, President, Feinberg School of
  Medicine, Department of Medicine
• Katherine ODonnell, Vice President, Office of
  Sponsored Research, Evanston
• Alden Chang, Secretary, Office of Research
  Development
• Elizabeth Adams, McCormick School of Engineering
  and Applied Sciences Research Administration
• Sheri Carsello, School of Communication Research
  Administration
• Frank Cutting, Accounting Services for Research
  and Sponsored Programs
• Eliza Earle, Weinberg College of Arts and
  Sciences Research Administration
• Krista Galvin, McCormick School of Engineering
  and Applied Sciences Research Administration
• Daniel Rademacher, Robert H. Lurie Comprehensive
  Cancer Center
• Rebecca Weaver-Gill, The Transportation Center,
  McCormick School of Engineering and Applied
  Sciences Research Administration
• Jamie Young, Office of Sponsored Research, Chicago

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HOW TO JOIN

• NURAP is open to all University employees
  interested in sponsored research administration
• You can find the membership form on NURAPs
  website http//research.northwestern.edu/nurap
• Future topics include account closeout, ARRA
  reporting, social networking, electronic proposal
  development, and developing research funding.

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Performance Evaluation of Core Facilities

• Philip Hockberger
• Director of Core Facilities
• Office for Research

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Current Performance Metrics

• Annual Report
• Annual User Survey

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Current Performance Metrics

• Annual Report
• Overall Mission of the Facility
• Organizational Structure and Governance
• Personnel
• Equipment and Services
• New Equipment and Services
• Locations of Personnel and Equipment
• Grant Support
• Facility Users

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Current Performance Metrics

• Annual Report (cond)
• Self-Evaluation
• Outreach Activities
• Budgets
• Signatures
• Appendix

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Current Performance Metrics

• Annual User Survey
• Staff Knowledge and Expertise
• Responsiveness of Staff
• Training Opportunities
• Ease of Scheduling
• Services Provided
• Core Accessibility
• Timeliness of Service
• Quality of Service
• Cost of Service

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Current Performance Metrics

• Annual User Survey (cond)
• Overall Service
• Would you use this Core again?
• Would you recommend this Core to a colleague?
• Other issues?

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New Performance Metric

• Annual Spider Diagram The Balanced Scorecard
• Resource Management
• Educational Outreach
• Scholarship
• Personnel Performance Job Satisfaction
• Customer Satisfaction
• Communication of Services

www.scup.org/PHE April-June 2009 issue Dueling
Scorecards
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New Performance Metrics

• Involvement in Undergraduate and Graduate
  Education
• Development of User Workshops Courses
• Open Houses
• Database of User Publications
• Database of User Grants
• Attendance at Technical Course National
  Meetings

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New Performance Metrics

• Graduate Courses
• Managers as Course Directors
• Faculty as Lecturers (when appropriate)
• Laboratories utilizing Core Facilities
• Permission of The Graduate School
• Looking for Pilot Projects
• Do we need a Teaching Workshop?
• User Workshops Courses
• Does not require permission of The Graduate
  School

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New Performance Metrics

• Database of User Publications Grants
• Needed if data generated in Core Facility
• Required for NIH- and NSF-supported Facilities
• Mechanism needed to obtain this information
  e.g., PI discounts for use of facility
• Committee needed to explore how to facilitate
  this?

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New Performance Metrics

• Attendance at Technical Courses and National
  Meetings
• Membership in National Organizations
• GLIIFCA (Great Lakes International Imaging and
  Flow Cytometry Assoc.)
• ALMA (Assoc. of Laboratory Managers)
• ABRF (Assoc. of Biomolecular Resource Facilities)
• Travel Grants from OR (cost sharing required)
• Lab Manager Boot Camp

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Lab Manager Boot Camp - ?One Mission To Be a
Better Lab Manager
Location  Pittcon 2009, Room W192C, McCormick
Place, Chicago IL? Date Tuesday, March 10,
2009 from 1PM to 5PM? Cost Free to registered
Pittcon attendees ?Who Scientists at any point
in their career
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Lab Manager Boot Camp

• included three sessions
• Lab Wars Solutions to Sticky Situations in the
  Lab featuring  LabActLab
• an educational management program using improv
  theater to explore problems and solutions to
  common lab situations
• Budgets Dollars, Sense, and Science
• Open Forum and Panel Discussion

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Additional Opportunities

• CF Managers Seminar Series
• Run by Managers of Core Facilities
• Aimed at targeting New Technologies
• Could be Academic or Corporate Speaker
• Supported by OR
• Volunteer needed to coordinate it in
  collaboration
• with NURAP luncheon series?
• Lab Manager Magazine (www.labmanager.com)

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Performance Evaluation of Core Facilities

• Electronic copy of presentation will send via
  Listserv
• Contact information
• p-hockberger_at_northwestern.edu
• erin-wallace_at_northwestern.edu

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Performance Excellence Program

• Paul Corona
• Learning Organization Development
• Human Resources