Mr Chris Patton SANParks

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Mr Chris PattonSANParks
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SANParks An Accessible Tourism Case Study by
Chris Patton
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South African National Parks

•  1. Addo Elephant National Park
•  2. Agulhas National Park
•  3. Augrabies Falls National Park
•  4. Bontebok National Park
•  5. Camdeboo National Park
•  6. Golden Gate Highlands National Park
•  7. Karoo National Park
•  8. Kgalagadi Transfrontier Park
•  9. Knysna National Lake Area
•  10. Kruger National Park
• 11. Mapungubwe National Park
• 12. Marakele National Park
• 13. Mountain Zebra National Park
• 14. Namaqua National Park
• 15. Richtersveld National Park
• 16. Table Mountain National Park
• 17. Tankwa Karoo National Park
• 18. Tsitsikamma National Park

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Areas of Focus for Inclusive Tourism

• General Facilities
• Accommodation
• Activities
• Inclusive General Facilities
• Park entrance gates
• Rest Camp receptions
• Restaurants, Delis Shops
• Activity facilities

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Accommodation Accessible to Mobility Challenged
Guests

• 109 accessible units with ensuite ablutions
• Accessible accommodation in 39 rest camps in the
  16 parks that offer accommodation
• Approximately 5 of all SANParks accommodation
• Additionally 20 plus communal ablution blocks
  with facilities for mobility challenged guests

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Accommodation What is accessible accommodation?

• Ramped or level access
• Ablutions with suitable toilet, shower/bath and
  basin facilities
• Bedroom layout appropriate space, bed height,
  cupboard access etc.
• Switches, plugs, air-conditioners, mirrors etc
  all within reach
• Kitchen facilities with clearance
• Outside verandas, braais etc are accessible.

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Common Short-comings of Accessible Accommodation

• Grab rails in the wrong place
• Under-sized fold-down seats in roll-in showers
• Basins out of reach from toilet
• Doors opening the wrong way
• Unsuitable Spatial layout
• Kitchens without clearance below sinks and stoves
• Customer Feedback Mechanism
• Instilling confidence through provision of
  website accessibility profiles

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Accessible Accommodation
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Reservation Procedure for Mobility Challenged
Guests

• Most Z-type accessible units held on reserve
  until 30 days prior to occupation date
• Book through SANParks directly email,
  telephone, walk-in or through travel trade, but
  not on-line through website
• Important to convey need for accessible unit and
  disclose reason

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Accessible Activities in Parks

• Game and Landscape Viewing
• From a vehicle (mobile hide)
• self drive
• park vehicles
• - dedicated tour operators
• From Hides and Lookout Platforms
• From Camp trails and boardwalks
• Picnic Sites
• Museums and Information Centres

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Transport
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Accessible Hides
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Falls Boardwalk - Augrabies Falls National Park
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Natures Valley Forest Boardwalk Tsitsikamma
Section of Garden Route National Park

• Discovery Trail Addo Elephant National Park

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Limpopo/Shashe 3 Country Confluence Mapungubwe
National Park
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Treetop Boardwalk Mapungubwe National Park

• Boulders Beach Penguin Colony Table Mountain
  National Park

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Silvermine Trail Table Mountain National
Parkrocks, marsh and water
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• Thank you