Learning Changes at Progressive

1
Learning Changes at Progressive

• Safely speeding up the learning!

2
Progressives Claims University Snapshot

• Serving 13,000 Claims people in 50 states and
  soon in Australia.
• Team of 109 Trainers, Instructional Designers,
  Content Developers and Performance Consultants.
• Training Centers support onboarding into all
  Claims jobs call centers, branches and
  leadership.
• Highly blended learning solutions

3
What has changed from 2003 to 2009?

• Built for mass onboarding back to back new hire
  classes of 60.
• Slower growth caused less onboarding need.
• Economy allowed for less than 10 turnover.
• Shift in need to advanced development.
• Began shifting to less formal learning
  experiences.

4
Claims University 2003
Claims University 2010
5
Think in phases and what you want to accomplish
6
Orientation phase

• Virtual and at your desk
• Lets get the paperwork out of the way.
• Guided interactions with managers and peers.
• Etrainers are always available to answer
  questions.
• Test knowledge going in to the classroom.

7
Core Learning is hands on
8
Smaller and Targeted
9
Classrooms are leveraged for what they do best.
10
More virtual
11
Assimilation Phase

• Managers and Supervisors are the mentors after
  learning.
• Use a Own, Do, See approach.
• Own the tasks and skills I was taught.
• Do with help from mentor.
• See things performed by other that I may be asked
  to do in the near future.

12
(No Transcript)
13
Mastery (Training Event)
100
Performance Support Strategy
80
60
58
33
40
20
0
30 Min.
48 Hrs.
Time after course completion
3 weeks
Source Research Institute of America
14
What Managers and Employees demand
15
Rapidly developed performance support
16
WIKIs that work
17
PD On Demand
18
Blogs Abound
19
Our new social world
20
Todays Learner