Effective Listening

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Effective Listening
The Processes of Listening

1. Being Mindful
2. Hearing
3. Selection attention and perception
4. Interpretation
5. Responding
6. Retention

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Effective Listening
Obstacles to Listening

1. Inherent in Communication Situations Message
   Overload Message Complexity Environmental
   Distractions
2. Internal Personal Preoccupation with own
   thoughts Prejudgment Lack of effort and
   energy Failure to recognize different styles
   of communicating

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Effective Listening
Forms of Listening

1. Pseudolistening
2. Monopolizing
3. Selective Listening
4. Defensive Listening
5. Ambushing
6. Literal Listening

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Effective Listening
Effective Listening
is adapted to specific communication goals

1. Informational and critical listening
2. Relational Listening
3. Pleasure and Discrimination