3 Year Plan TEAM

1
Aviation English Training Instruction Plan
2
Berlitz contract with IATA (International Air
Transport Association)

• Founded in 1945, based in Montreal, Canada
• IATA members (265 airlines) comprise 95 of all
  international flights
• IATAs mission is to represent, lead and serve
  the airline industry
• IATAs priority is to improve the safety of air
  transportation

3
Berlitz contract with IATARole of ICAO

• The International Civil Aviation Organization
  (ICAO) is a United Nations body regulating civil
  aviation around the world
• ICAO now requires that Pilots and Air Traffic
  Controllers (ATCOs) involved in international
  operations undergo a formal evaluation of their
  ability to speak and understand English
• ICAO has developed an English proficiency scale
  which includes 6 levels
• Level 1 Pre-elementary
• Level 2 Elementary
• Level 3 Pre-operational
• Level 4 Operational
• Level 5 Extended
• Level 6 Expert

4
Berlitz contract with IATA

• Why the Aviation English product?
• The minimum proficiency level required by is ICAO
  is level 4 Operational, which equates to
  Berlitz Levels 8
• The deadline for pilots and ATCOS to meet the
  ICAO proficiency requirement is March 2008
• ICAO will not endorse any language training
  and/or testing providers
• ISSUES
• Are Pilots and ATCOs ready to meet the ICAO
  requirement?
• Do Airlines and Air Navigation Services (ANS)
  Providers have a strategy in place to ensure
  Pilots and ATCOs will be ready to meet the ICAO
  standard by March 2008?

5
Aviation English

• What is it?
• A complete Aviation English Solution for Pilots
  and ATCOs to meet the ICAO standard
• The IATA Solution includes two components
• 1. Assessment Service
• 2. Aviation English Training (if required)
• The Berlitz-IATA Solution fully complies with the
  Manual on the Implementation of ICAO Language
  Proficiency Requirements
• Partnership adds IATAs aviation expertise to
  Berlitzs language training expertise

6

• Aviation English
• Student Training

7
Aviation English Training

• Goal
• Pilots and Air Traffic Controllers (ATCOs) must
  reach
• ICAO Level 4, at which they can achieve
  effective
• English communication in routine as well as
  emergency
• work situations. This implies that learners must
  be able
• to communicate in English reasonably accurately
  and
• without too much hesitation, as well as manage
  relevant
• aviation terminology.
• International Civil Aviation Association
• Equivalent to Berlitz Level 8

8
Aviation English Training

• Program Content
• Geography
• Weather
• Aircraft maintenance
• Cargo and dangerous goods
• Flight planning
• Departure
• En route
• In-flight safety and security
• First aid and medical assistance
• Descent, approach and landing

9
Aviation English Training

• Program Delivery
• 1. Country with Berlitz presence
• f2f in LC
• f2f off-site
• via BVC
• 2. Country without Berlitz presence
• via BVC

10
Aviation English Training

• Program Sequence
• Berlitz English Level Aviation
  No. Lesson Units
• 1
  NA 48
• 2
  NA 48
• 3
  NA 48
• 4
  NA 48
• 5 Essentials Chs. 1-3
  24 18
• 6 Essentials Chs. 4-6
  24 18
• 7 Essentials Chs. 7-9
  24 18
• 8 Essentials Chs.
  10-12 24 18

11
Aviation English Training

• Program Sequence by Chapter
• Level 1 Berlitz English Chs. 1-12
• Level 2 Berlitz English Chs. 1-12
• Level 3 Berlitz English Chs. 1-12
• Level 4 Berlitz English Chs. 1-12
• Level 5 BE Chs. 1-2 Av. Ch. 1 BE Chs. 3-4 Av.
  Ch. 2 BE Chs. 5-6 Av. Ch. 3
• Level 6 BE Chs. 1-2 Av. Ch. 4 BE Chs. 3-4 Av.
  Ch. 5 BE Chs. 5-6 Av. Ch. 6
• Level 7 BE Chs. 1-2 Av. Ch. 7 BE Chs. 3-4 Av.
  Ch. 8 BE Ch. 5-6 Av. Ch. 9
• Level 8 BE Chs. 1-2 Av. Ch. 10 BE Chs. 3-4
  Av. Ch. 11 BE Chs. 5-6 Av. Ch. 12

12
Aviation English Training

• Learning Management per Level-Levels 1-4

Orientation
Berlitz English Chs. 1-6
Progress Report Counseling
Berlitz English Chs. 7-12
Confirmation of level
Student Survey
13
Aviation English Training

• Learning Management per Level-Levels 5-8

Orientation
Essentials Chs. 1-2 Aviation
Aviation Chapter Quiz
Progress Report Counseling
Essentials Chs. 3-4 Aviation
Confirmation of level
Aviation Chapter Quiz
Student Survey
Essentials Chs. 5-6 Aviation
Aviation Chapter Quiz
Oral expression level check after Aviation Chs.
6 and 12.
14

• Aviation English
• Instructor Training

15
Stages of Instructor Training
Training and Development
Needs Analysis
Evaluation
Training Goal
16
Needs Analysis

• Self-assessment by instructors (USA, Canada,
  Germany, Mexico, Japan)
• Consultation with experienced trainers
• Consultation with materials writer
• Analysis of material (for most specialized
  content)

17
Instructor Training and Development

• Goal
• Instructors must become familiar with
• the job functions of pilots and ATCOs
• the terminology used by them
• the communications between them
• so that they can teach relevant general English
  and
• Aviation vocabulary, grammatical structures and
• pronunciation, and develop students listening
  and
• speaking skills so that they can achieve
  effective
• communication in English on the job.

18
Train the Trainer Process

• Training Cascade
• BDG gt CISs gt LISs gt instructors
• JIT Training process
• Instructors recruited and trained only after an
  Aviation contract has been sold
• Local contract sold gt country advised gt
  aviation program start date defined gt
  instructors identified and advised gt
  instructors given pre-training materials 3-4
  weeks in advance of program start date gt
  instructors trained 1-2 weeks in advance of
  program start date

19
Instructor Profile

• Requirements
• Native fluency in English
• A minimum of one North American Bachelors Degree
  or its foreign equivalent in an appropriate
  academic field
• Min. experience of 1 year/1000 lessons with adult
  learners at Berlitz
• Consistently achieves classroom performance
  ratings of Very good
• Experience teaching ESP, preferably technical
  English
• Has achieved good results teaching Berlitz
  business specializations
• Successful completion of the Aviation English
  Instructor Training Program
• Successful completion of the Aviation English
  Instructor Training Program
• Likes to take on new challenges, provides regular
  feedback, holds students to high standards, shows
  flexibility
• Awareness of local culture

ESPEnglish for Special Purposes
20
Training and Development Process
Content Aviation program, course materials,
subject matter, terminology, training process.
Aviation demo lesson, preparation and teaching
of micro-lessons. Further familiarization with
context, course materials, terminology, feedback
on lessons.

• Stage
• Pre-training
• (4 units/3 hours)
• Test I
• Training
• (6 units/4.5 hours)
• Test II
• Post-training
• (1 week and ongoing)

21
Instructor Development

• Items
• Lesson observation
• Individual feedback, coaching, goal setting,
  review of student progress
• Feedback from students
• Formal surveys, counseling
• Informal student comments, student progress
• Instructor Development Sessions/Meetings
• General review of student progress vs. program
  goals
• Additional information on program, practice with
  materials

22
Instructor Tools

• Aviation Instructors Manual, including
• Preface
• Glossary
• Aviation abbreviations
• Aviation Instructor Tip Sheet
• Aviation Instructors Handbook
• Aviation Chapter
  Overviews
• Chapter quizzes
• Oral expression
  level checks (Aviation Ch. 6 12)
• Instructor tests and
  worksheets
• Aviation product
  knowledge
• Language and
  aviation
• Aviation articles
  and websites for reference material
  
• FAQs

23
Aviation English Instructor Training Materials
Posted on the Berlitz internal learning
center _at_berlitz learning center gt 2nd floor gt
Product Training gt Berlitz English resources gt
Aviation English Instructor Training and
Aviation English Trainer Training