Welcome to IT Services

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Hampshires Implementation of e-Government
Strategy Andy Holdup E-Government programme
manager
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This afternoons session

• The role of the Web in e-government
• The role of information in e-government
• The futility of going it alone
• The importance of being Hampshire (or Fareham or
  Basingstoke, depending on the circumstances)

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Whats it all for?
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Reporting a highway defect to the Council
Q Which of the following methods would you be
most likely to use now/in two years time if you
needed to report a highway defect, such as a
large pothole, to the Council?
Future
Now
Telephone
Letter
E-mail
Speak to local Councillor
Personal visit to office
Base 945 Hampshire residents aged 16.
Fieldwork postal April-June 2002
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Attitudes towards new technology
Q To what extent do you agree or disagree with
the following statements about new technology?
Agree
Disagree
Net /-
45
I find it easy to use new technology
I prefer to stick to more traditional methods of
communication
11
Using new technology would make it easier for me
to deal with the Council
13
I prefer to have somebody who will use a computer
for me
-53
There is nothing useful on the Internet that I
cant find elsewhere
-51
The Internet I only for young people
-73
Base 945 Hampshire residents aged 16.
Fieldwork postal April-June 2002
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Visiting Hantsweb
Q Do you personally use the internet these days?
Yes
No
Q Have you ever visited Hantsweb, Hampshire
County Councils website, on the internet?
Yes
No
Base 956 Hampshire residents aged 16. Field
postal July-September 2002
Base All who use the internet (559)
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Accessing information on Hantsweb
Q Thinking again about the last time you visited
Hantsweb, how easy or difficult was it finding
the information you wanted?
Dont know
Very difficult
Very easy
Fairly difficult
Neither easy nor difficult
Fairly easy
Base All who have visited Hantsweb (221)
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Information is good overall
Q Overall, how would you rate the information
provided on Hantsweb?
Dont know
Very poor (1)
Very good
Fairly poor
Neither good nor poor
Fairly good
Base All who have visited Hantsweb (221)
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Accessing services using the Internet
Q In the future, which of these services, if any,
might you consider obtaining electronically (the
internet)?
Finding out information about local events
Finding out how to apply for a public service
Telling the local Council about something
Applying for a service
Taking part in a public consultation/survey
Renewing, changing or querying an existing
service you receive
Booking an appointment
Making payments for County Council service
Viewing or contributing to a public meeting
Base 945 Hampshire residents aged 16.
Fieldwork postal April-June 2002
10
Accessing services using the Digital Television
Q In the future, which of these services, if any,
might you consider obtaining electronically
(digital television)?
Finding out information about local events
Finding out how to apply for a public service
Taking part in a public consultation/survey
Viewing or contributing to a public meeting
Telling the local Council about something
Applying for a service
Renewing, changing or querying an existing
service you receive
Booking an appointment
Making payments for County Council service
Base 945 Hampshire residents aged 16.
Fieldwork postal April-June 2002
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Accessing services using a Public Information
Point
Q In the future, which of these services, if any,
might you consider obtaining electronically (a
Public Information Point)?
Finding out information about local events
Finding out how to apply for a public service
Telling the local Council about something
Taking part in a public consultation/survey
Viewing or contributing to a public meeting
Renewing, changing or querying an existing
service you receive
Applying for a service
Making payments for County Council service
Booking an appointment
Base 945 Hampshire residents aged 16.
Fieldwork postal April-June 2002
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Would never access services electronically!!
Q In the future, which of these services, if any,
might you consider obtaining electronically?
would never use
Making payments for County Council service
Booking an appointment
Applying for a service
Viewing or contributing to a public meeting
Renewing, changing or querying an existing
service you receive
Telling the local Council about something
Taking part in a public consultation/survey
Finding out how to apply for a public service
Finding out information about local events
Base 945 Hampshire residents aged 16.
Fieldwork postal April-June 2002
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• The Web will probably not be peoples first
  choice for public services for the foreseeable
  future

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Access to services
People
Services
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• The Web should be seen primarily as a tool to
  support front line staff self service is a
  valuable spin-off

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Going it alone

• How do you make it seamless?
• How do you afford it?
• Why would you want to do it?

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