Presentation Roadmap

1
Presentation Roadmap

• Foreword
• Key Elements
• Our perception
• KM Strategy
• justification
• The Case of the Radiopharmacy Center of IPEN
• Methodology
• Process Knowledge Analysis
• Representation
• Cartography
• Criticity Analysis

2
Presentation Roadmap

• The Case of the Radiopharmacy Center of IPEN
  (cont.)
• Suggested Actions
• Human issues
• Communities of Practice
• Ideas
• Discussion and Potential, if fostered by IAEA.

3

Foreword - Key Elements for KM

• Strategy
• Processes
• Actors (people)
• Structure (systems and tools)
• Measurement (accountability rewards)
• (24/7 Innovation Stephen Shapiro)

4
Foreword - Our Perception
5
Foreword - Perception
There is a lot of information flying around, but
what do we want? (P.Drucker)
That relevant information which articulated with
our intellectual content make us capable of more
effective decisions or actions
Individual Organization
Make us more employable or better entrepreneurs
Make the organization more effective or
competitive
Requires strategy
6
Foreword - KM and Strategy
Resource Based View of the Organizations
7
Foreword - What is the most important resource?
Knowledge
Value creation zone
8
Foreword - Why the Key Elements

• What defines how the resoures are used to make
  products and services available to clients in
  order to fulfill the organizations mission?
  Processes
• What defines the focus of products and services?
  Strategy
• Who are the agents of knowledge in organization?
  Human Resources
• What supports the viability and effectiveness of
  the organizations processes?
  Structure (organizational
  design, systems and tools)
• Finally an important element to make changes to
  consolidate is
  Measurement (to promote
  accountability and rewards)

9
The Case of The Radiopharmacy Center of IPEN

• Understanding the Center
• A research unit that became a production unit and
  to some extent a business unit (ISO 9001/2000
  certified)
• Public workers that work in shift like schedule
  and are compensate for such
• Center has limited autonomy
• Supply over 300 hospitals and clinics all over
  Brazil
• Radioisotope radiopharmaceuticals production
  and commercialization is still a government
  monopoly in Brazil
• Demand grows over 10 / yr and
• Overall satisfaction index of clients is around
  90

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The Case of The Radiopharmacy Center of IPEN
Methodology
Studying the Processes
KM Suggestions
Identifying Enabling Knowledge
Knowledge Domain Cartography
Evaluation of Knowledge Criticity
Process Description
Compilation Restructuring of the Knowledge set
Criteria Selection
Proposed Actions Initiatives
Process Analysis
In / out Diagrams
Knowledge Needed to Perform?
Axes, Branches, Domains etc
Auditing (interviewing)
Flow diagrams
Validation Consensus
Discussion
Graphical Representation
11
Configuring the Macro-Processes
Macro-Processes
12
Describing Process Knowledge
Refine
Simplified diagrams
Validating with the actors
Macro-process
Describing the knowledge for each process
Flow diagrams
OK
Knowledge description in the local language
Detailed tables linking MP - Processes -
activities - Knowledge
13
Detailed Table (example)
Processos
Produção
Conhecimentos
14
A new Context to Represent Knowledge
15
A new Context to Represent Knowledge
Previous Process Knowledge Description
Main Transversal Axes
Knowledge Themes, Sub-Themes, Domains
Sub-Domains
Business definition Mission Statement
Knowledge Domain Cartography
16
Knowledge Domain Cartography - General View
Planning
Work force
Norms Regulations
Inputs
Special Processes
Injectables Preparation
Quality Assurance
Maintenance
Safety Rad. Protection
Input Preparation
Equipments
Systems Processes
Infrastructure
GMP
Labeled Molecules
Primary Radioisotopes
Packaging
Sampling
Production Technology
Radiopharmacy Center
Sterilization
Mo-99 Generators
Reagentes Liofilizados
Biological Control
17
K. D. Cartography - Production Technology Axis
Labeled Molecules
Primary Radioisotopes
Radioactive material processing
Molecule processing
Production Technology
Radioisotope processing
Purification
Activity Measur.
Cyclotron target preparation (A)
Ph measur.
(C) Impurity segregation
Column closure
Labeling (D)
Reactor target preparation (B)
Dilution calculations
Generator assembling
Solutions
Feeding Mo-99
Rec. / proc. Mo-99 (H)
Eluting drying (J)
Ph measur.
Activity measurement
Supporting techniques
Stops locks
Glove-box handling
Mo-99 Generators
Glove-box cleaning
Vacuum flasks
Solution preparation
Inputs solutions
Lyophilization (G)
Covers, filters needles
Saline solutions
Radiopharmacy Center
Columns preparation (I)
Inner outer protection
Reagent sets preparation (F)
Lyophilized Reagents
Accessories preparation
Pharmaceuticals synthesis (E)
18
K. D. Cartography - Planning Axis
Planning
Inputs
Tech. Specs.
Tech. competence
Periodic consumption estimation
Equipments
Work force
Metrology (calibration)
Abilities
Planning
Reliability
Maintenance
Preventive
Validation
Design Implementation
Corrective
Types specs.
Validation
Systems Processes
Systems development
Improvements modifications
Radiopharmacy Center
19
K. D. Cartography - Special Processes Axis
20
K. D. Cartography - Radiation Protection Axis
21
K. D. Cartography - Quality Control Axis
22
K. D. Cartography - Research and Development Axis
23
K. D. Cartography - Norms and Regulations Axis