RIMA True Success Story

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RIM-A True Success Story

• William Benedon, CRM, FAI
• Benedon Associates
• GLA-ARMA January 16, 2002

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Success

• Success-Achievement of desired aim-the
  achievement of something planned or attempted
  Encarta Dictionary

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Desired Aims

• Provide the basis for professional recognition.
• Provide its members with educational
  opportunities and idea exchange through
  publications, chapter formations and conferences.
  
• To create management awareness of a valuable
  business tool.

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RM Fundamentals

• Retention Scheduling
• Records Centers
• Filing Systems
• Retrieval Systems
• Forms/Reports
• Management
• Archives Management
• Vital Records

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Professional Development

• Hoover Commission Studies (1948)
• Association Formation (1956)
• University Courses (1958)
• Correspondence Course (1962)
• Records Management Magazines (1967)
• Records Management Text (1969)
• Merger of Interests (ARMA/AREA)(1975)
• Institute of Certified Records Managers (1975)

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Growth Pattern
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Professional Responsibility

• I hold every man a debtor to his profession
• Francis Bacon

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True Professionalism

• Take pride in their work and show a personal
  commitment to quality.
• Reach out for responsibility.
• Anticipate and dont wait to be told what to
  doshow initiative.
• Do whatever it takes to get the job done.

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True Professionalism

• Get involved and dont just stick to assigned
  roles.
• Always looks for ways to make things easier for
  those they serve.
• Are eager to learn as much as they can about the
  business of those they serve.
• Really listen to the needs of those they serve.

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True Professionalism

• Learn to understand and think like those they
  serve so they can represent them when they are
  not there.
• Are team players.
• Can be trusted with confidences.
• Are honest, trustworthy, and loyal.
• Are open to constructive critiques on how to
  improve.

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Changing Environment

• Change is inevitable in a progressive society.
  Change is constant
• Disraeli

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Constant Changes
2002
Digitized Records
Internet
1950
Paper
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Records/Information Management Technologies
Microfilm/CAR/COM Bar Coding
EDM/ Optical Disks/COLD
EDI E-mail Facsimile
Intranet Internet
RMA Software
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Paperless Myth

• Question What are the possibilities of a
  paperless society?
• Shakespeare It would be an argument for a week,
  laughter for a month, and a good jest forever
  (King Henry IV)

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A Practical Development
Records Management (RM)
Records and Information Management (RIM)
KM Information Assets
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An Interdisciplinary Approach

• Records management
• Computer systems
• Telecommunications
• Library sciences
• Archives management
• General management

KM
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Supporting Factors

• Managements increasing acceptance of the value
  of information.
• Business, government and industry efforts in
  initiating reorganization and resturcturing
  plans.
• Dependency of evolving technologies.
• Increasing recognition of the need to include RIM.

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Knowledge Management is the process of
identifying and utilizing all of the
Information Disciplines
Information Resources
Enterprise-wide to achieve efficient,
effective, and competitive management
decisions.
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Common Goal

• The improvement of organizational effectiveness
  through the systematic management of specific
  information oriented resources
• RIM Recorded Information
• KM - Organizational Knowledge

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Organizational Approach
IAS CIO KMO
Corporate Information Systems
Management Support Services
Computer Technology
Planning
Applications Development Planning
Telecommunications
Records Mgmt Library General Svcs.
Presentation Svcs.
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Technology
Records Retention
Archives Management
Records Centers
Electronic
Filing Systems
Records Management
Records Protection
Correspondence Management
Forms/Reports Management
Image Management
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Challenges/Opportunities

• We must remain well grounded in the basics of
  records management and use them in media
  transitions.
• We must revitalize those principles and practices
  that brought records management to its present
  professional level by keeping management informed
  of their value and by promoting customer
  attention.

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Challenges/Opportunities

• We must strengthen our team role with other
  disciplines rather then attempting to be all
  things to all people.
• We must support and encourage our professional
  association to take a proactive position on
  records management issues and standards
  development through action and resources.

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Challenges/Opportunities

• We must stay abreast of new technologies and
  become proactive participants in their
  convergence.
• We must encourage and support reengineering
  efforts.
• We must never become complacent about our
  internal program accomplishments.

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Challenges/Opportunities

• We must conscientiously support the professional
  associations of which we are a part, through
  active participation and involvement on both
  local and national level activities and plans.

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However!!!
Our Association must support these
challenges and responsibilities.
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Questions/Answers