Mission, Vision, and Goals

1
Mission, Vision, and Goals

• Beverly S. Delker Gentry
• for the
• Division Strategic Plan Steering Committee

2
Administration and Finance

• Strategic Direction
• Mission
• Vision
• Goals for Balanced Scorecard

3
Mission

• To provide quality and effective fiscal,
  physical, and support services and to ensure a
  safe and congenial environment for the University
  community. Services shall be designed and
  delivered in an innovative and efficient manner
  to support and enhance the Universitys academic,
  cultural, and civic programs directed towards
  students, members of the regional community,
  faculty and staff.

4
Vision

• Within an environment of rapid change, resource
  constraints, and ever increasing demands, provide
  innovative and efficient support and quality
  service to meet the needs of the University
  community.

5
Goals
6
Financial Perspective

• Goal Enhance the system of financial controls
  so we maintain the public trust of our
  stewardship of campus resources.
•     Maintain the fiscal integrity of the
  university.

7
Customer Perspective

• Goal Delivery of efficient and effective
  service.
•     Design intuitive processes and flexible tools
  so our customers can be successful in meeting
  their service needs.
• Provide a welcoming and safe intellectual,
  social, and physical environment that engages the
  customer in the life of the University so that we
  are viewed as a caring service-oriented
  organization.

8
Internal Process Perspective

• Goal Design more effective and efficient
  internal processes within legal mandates.
•     Simplify procedures and streamline workflows
  for students, academic and administrative
  departments.
• Reduce cycle time and improve the performance of
  our essential support services to students,
  faculty and staff.

9
Innovation and Learning Perspective

• Goal Become a learning community that excels in
  creating, applying, and exchanging knowledge.
•     Provide service training for University
  staff.
• Career development.

10
Thank You!

• Steering Committee Members
• Beverly Delker Gentry (Physical Plant)
• Dennis Kraus (Public Safety)
• Carmen Murillo-Moyeda (Accounting)
• Sheryl Pytlak (Accounting)
• Marie Rivera (Purchasing)
• Questions?