Career Investigation

1
Career Investigation

• Knowledge Manager

Juliet Aders, Chung-Yang Lee, Lebo Molefi, Lynn
VanLeer
2
Outline

• Introduction
• 1. Overall job description
• 2. Responsibilities and requirements
• Career path
• Resources and outlook

3
Introduction Job description

• Knowledge Manager
• a self-starter, self-educator, keen observer
• helps to improve the development of knowledge
  management
• contributes significantly to research, planning,
  strategy, communication, leadership and achieving
  the operational goals of the knowledge-focused
  tasks of the organization.

4
Typical job description

• Research
• Developing and implementing a system to capture
  best practices
• Planning
• Support knowledge initiatives and processes
• Strategy
• Creating, managing, and promoting a proactive,
  integrated, and
• effective division-wide strategy for managing
  information and
• sharing knowledge
• Communication
• Providing ongoing training and support staffs
  relating to the
• knowledge management systems and its uses
• Leadership
• Coordinating the division's KM working group and
  team-based
• knowledge coordinators

5
Introduction Areas of Work

• Academia
• Accounting / Finance
• Chemical
• Consultant
• Manufacturing
• Medical
• Information Technology / Management
• Law
• Libraries
• And more

6
Typical Responsibilities

• Planning Strategy
• Develop a knowledge management strategy
• Manage leverage knowledge content
• Create knowledge repositories
• Communication Leadership
• Curator of Books and Journals
• Monitor the internet/ intranet
• Monitor information from government and business
  sectors

7
Typical Responsibilities

• Research
• Search for and observe knowledge trends in your
  industry
• Training Knowledge Sharing
• Share trends
• Keep up to date with research trends and
  developments

8
Working Conditions

• Office Environment
• Meetings Collaborations
• Workshops
• Knowledge sharing
• Connecting people with people or content
• Deadlines
• Shared Culture

9
Typical Career Paths

• There is nothing typical!
• Titles previously held
• Project Manager
• Content Manager
• Analyst (Data or Knowledge)
• Internal Communications Manager
• Knowledge Coordinator
• Can report to
• Chief Information Officer
• Knowledge Architect
• Director of Information Technology
• Operations Director

10
Typical Career Paths

• Most positions are industry specific
• Knowledge Managers are subject area
• experts for the organization
• Emphasis is on skill set and experience
• Project management
• Content management
• Workflow Strategy
• Analysis
• Critical thinking
• Problem solving
• Communication

11
Background Required

• Bachelors degree, sometimes a Masters
• Technology
• Business Administration
• Computer Science
• Information Systems
• 3-5 years of experience (average)
• varies depending on the field
• Example Law firm wanted someone with 10-15 years
  in IT, with 3 years in a law firm, preferred a
  JD.

12
Job Outlook

• Knowledge Managers with IT experience
• Computer and Information System Managers
• Fast growth through 2014
• IS Managers held about 280,000 jobs in 2004
• Job opportunities will be best for applicants
  with computer related experience and a masters
  MBA w/technical core or MIS degree strong
  communication and administrative skills
• Median annual earnings in May 2004 92,570
• Salary range of 71,650-118,330. Salaries
  varied based on industry. www.bls.gov/oco/ocos258.
  htm

13
Job Outlook

• Other Knowledge Manager positions
• Computer Systems Analyst
• Fast Growth through 2014
• Median annual earnings 66,460 with a range of
  52,000-82,980. ww.bls.gov/oco/ocos287.htm
• Operations Research Analyst
• Slow Growth through 2014
• Median annual earnings 60,190 with a range of
  45,640-78,420. ww.bls.gov/oco/ocos044.htm

14
Academic Professional Resources

• CIO
• http//www.cio.com/km/km/
• Magazine and online resource produced by IDG
  which focuses on business, technology and
  leadership. Their website contains an excellent
  section on Knowledge Management.
• Journal of Knowledge Management (JKM)
• www.emerald.insight.com/info/journalsjkm/jkm.jsp
• Quarterly publication by Emerald which focuses
  on innovative strategies in real world situations
  and supports the development and application of
  KM theories.
• Journal of Information Science (JIS)
• http//jis.sagepub.com/
• International journal by SAGE publications
  covering topics of interest to all those
  researching and working in the sciences of
  information and knowledge management.

15
Academic Professional Resources cont

• KM Network
• http//www.kmnetwork.com/
• Website is part of Brint.com and is an excellent
  resource for business technology management and
  KM. It contains white papers, helpful KM links,
  etc.
• Project Management Journal
• http//www.pmi.org/info/PIR_PMJournal.asp
• Research quarterly of the Project Management
  Institute making project management indispensable
  for business results.
• IBM Systems Journal
• http//www.research.ibm.com/journal/sj45-4.html
• Online journal containing white papers focusing
  on innovative business solutions and current
  technology issues. It uses RSS feed to update
  their subscribers as new issues are posted.

16
Academic Professional Resources cont

• Knowledge Management Magazine
• http//kmmag.com/
• Good industry resource, very current containing
  blogs, helpful links, but more informal
• Kuwait Institute for Scientific Research
• http//www.kisr.edu.kw/isd/ISB/v5i1/Knowledgemana
  gement.htm
• List of resources is very complete providing the
  many KM links we have not singled out for this
  presentation. Seems like an unlikely source, but
  a great compilation of KM links and is in English

17
Professional Organizations

• World Intellectual Property Organization
• World Intellectual Property Organization
• One of 16 specialized agencies of the United
  Nations, WIPO promotes the protection of
  intellectual property throughout the world
  through cooperation among nations. Located in
  Geneva, Switzerland.
• Global Knowledge Economics Council
• Global Knowledge Economics CouncilAn
  international forum dedicated to global knowledge
  economics and fostering knowledge economics
  cooperation. 
• KM Certification Board
• KM Certification BoardAn independent,
  non-profit organization for setting professional
  standards and providing certification for
  knowledge management professionals.
• Knowledge Management at APQC
• Knowledge Management at APQC
• American Productivity Quality Center is a
  leader in KM, helping launch it as a key business
  practice in 1996. They conduct original research,
  training, and conferences in KM. APQC's Carla
  O'Dell and Jack Grayson are co-authors, about
  sharing internal best practices. 

18
Professional Organizations cont

• SCIP
• SCIP.ORG Home of the Society of Competitive
  Intelligence Professionals, "an organization of
  individual CI professionals from countries across
  the globe". Located in Washington, DC area.
• Knowledge Management Consortium International
• Knowledge Management Consortium International
• Knowledge and Innovation Journal of the kmci.
• Society of executives, knowledge managers,
  scientists, and practitioners developing a shared
  vision, common understanding, and aligned action
  about knowledge management." Located in the 
  Washington, DC area.
• Association of Knowledgework
• Association of KnowledgeworkA professional
  community of knowledge workers and managers,
  organized into moderated communities of practice.

19
Professional Organizations cont

• European Consortium of the Learning Organisation
• European Consortium of the Learning Organisation
• Consortium that explores "new directions for
  successful business and people development in a
  learning organisation perspective." Located in
  Belgium.
• Society for Organizational Learning
• Society for Organizational Learning
• A membership organization that is a "global
  learning community dedicated to building
  knowledge about fundamental institutional
  change." Located in Cambridge, Massachusetts USA.
  
• Knowledge Management Professional Association
• Knowledge Management Professionals
  AssociationKMPA is an organization of customer
  service and support professionals who gather to
  exchange, leverage and promote the best practices
  of knowledge management. New

20
Professional Organizations cont

• The Peter Drucker Foundation
• http//www.pfdf.org/
• Focused on leadership, change, collaboration
• The Know Network
• http//www.knowledgebusiness.com
• A global community of knowledge-driven
  organizations dedicated to networking,
  benchmarking and sharing best practices leading
  to superior performance.
• KMPro
• http//kmpro.org/
• Professional society and web service that
  contains listservs, discussion forums,
  Communities of Practices, chats and blogs,
  knowledge base KM glossary. Also offers
  several training opportunities and conferences to
  the members

21
Sources Used for Job Listings

• Careerbuilder.com
• http//www.careerbuilder.com
• Monster
• http//www.monster.com
• OneUmbrella
• Australian site lists knowledge and library jobs
• http//www.oneumbrella.com
• TFPL, UK
• British site that focuses on knowledge and
  information/library jobs
• http//www.tfpl.com/permanent_recruitment/clients/
  knowledgerecruit.cfm

22
Sources

• ACM Career Resource Center (CRC). (n.d.).
  Retrieved Dec. 1, 2006, from
• ACM http//campus.acm.org/crc/
• Egan, M. (2000) Knowledge-Sharing at the World
  Bank. Knowledge Management Review, 33, 24-28.
• Field, J. J. (1998). A New Year, New Challenges,
  and New Opportunities. Information Outlook, 21,
  5.
• Foote, N. W., Matson, E. and Rudd, N. (2001).
  Managing the
• knowledge manager. The McKinsey Quarterly .
  Retrieved Dec. 2, 2006, from
• http//www.mckinseyquarterly.com/article_page.aspx
  ?ar1075l218l330srid116gp1
• McKeen, J. Staples, S., Cohen, D. (2002). Review
  Examining Knowledge Managers. 51, 10-12.
• Profile-Ewen D. (2001). Knowledge Management
  Review, 43, 7.
• Rosenbaum, H. (2006). The practice of strategic
  information management and leadership (PowerPoint
  presentation). Retrieved November 20, 2006, from
  http//www.slis.indiana.edu/faculty/hrosenba/www/L
  501/classes/siml_practice/index.htm
• Rumizen, M. C., Ph.D. (2002). The Complete
  Idiots Guide to Knowledge Management.
  Indianapolis, INAlpha Books/Pearson Education.