Solutions for the Rental Industry

1
Presents
E-Fleets In-Touch
Solutions for the Rental Industry
2
In-Touch
The Equipment Rental Industry
Background Equipment rental organizations have
large investments in assets that are often
distributed over wide areas. Objectives Tracking
each assets location is critical to ensure
against theft Monitoring each assets Engine
Run-Hours is essential in scheduling timely
Services Monitoring each assets usage levels can
also protect against abuse Problems Present
methods to track and manage these machines are
typically manual, and hence error-prone and
expensive. Present methods cannot meet regulatory
requirements (SarbOx, California AQMD) Net
Result Lost revenues / Upset customers /
Governmental compliance issues
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In-Touch
Generator Rentals - Challenges

• Generator rentals are charged by the capacity of
  each machine, and by how long each machine is
  rented. In addition, some rentals also charge a
  premium for high usage levels.
• It is difficult for a rental company to know how
  much a machine has been used when it is in the
  field. Some customers lie about their usage, and
  some even disable the Engine Hour-Meters.
• Many service companies are responsible for
  performing oil changes and even re-fueling the
  generators.
• Again, it is often difficult to know when to
  schedule the onsite calls for service or for
  re-fueling. Relying upon the rental customers
  input is not always a good option.
• Rental units are often deployed to remote
  locations, where access is difficult.
• False dispatches can be expensive and
  time-consuming.

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In-Touch
Generator Rentals - Challenges
In-Touch delivers the key information to enable
generator rental companies to ensure efficient
operations and to protect themselves from
customer abuse. Location info Engine Run-Hour
Info (inc. each Start / Stop) Utilization by
Jobsite (can be used to ensure accurate
billing) Security features, including Geo-Fence
and Curfew In-Touch provides real-time
Alert Notifications (technicians will
understand the problem before they arrive
onsite). General Fault / Common Alarm Low
Fuel Oil Pressure Temperature Low Battery Other
Alert Notifications
(user configurable)
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In-Touch
Generator Rentals - Challenges
Many generator companies specialize in offering
certain types of generators. They may elect to
only carry certain types of machines (for
example, some companies only carry large
generators capable of provide 500KV or more).
However, generator companies NEVER say no to a
customer. If a customer requests a type of
machine that the rental company does not carry in
their inventory, they will simply acquire it from
another rental company, and then rent it to the
customer. These deals are called re-rents. The
second rental company - which supplies the
machine to the re-renting company - must be
confident that they will be paid for the use of
their machine. If there is enough trust between
the two organizations, the equipment owners may
even allow their machines to be stored onsite at
the other companys facility, knowing that any
machine may be re-rented to a customer at any
time. This type of arrangement can work well for
all parties, but it requires the equipment owner
to trust the renting company. That trust can be
broken if a machine is rented to a customer, but
the equipment owner is not informed and does not
receive any revenues for his equipment. The
In-Touch solution allows the owner of a machine
to allow it to be re-rented without risk. If
the machine should leave the storage yard - or
if its engine should run for any extended period
of time - the fleet manager will be immediately
notified. This eliminates any risks and makes the
re-rent business model very safe and attractive.
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In-Touch
Heavy Equipment Rentals - Challenges

• Heavy Equipment rentals involve many of the same
  challenges as the Generator rentals.
• As with generators, the heavy equipment rental
  company should track each machines location and
  engine run-hours to protect against theft, and to
  ensure proper Service. However, re-fueling
  agreements and re-rents are not common in this
  market.
• Heavy Equipment rentals are typically charged
  upon how long each customer retains each machine.
• However, customers can call a machine off-rent
  by notifying the rental company that they will
  not use a machine during a specific period of
  time (usually a few days or more), based upon
  issues such as inclement weather work stoppage
  due to permit delays or other events beyond
  their control.
• The rental company must take the customer at
  his word that the machine wont be used during
  that period of time. The rental company will not
  bill the customer during that off-rent period.
• Customers can notify the rental company at any
  time that they no longer need the machine, and
  that they wish to conclude the rental.
• The machine will immediately come off-rent,
  meaning the customer will no longer be billed for
  it.
• Some customers will deliberately call a machine
  off-rent on a Friday morning, knowing that the
  rental company cannot send a truck to pick it up
  until the following week. The customer may then
  use the machine over the weekend at no charge,
  until the rental company retrieves it the next
  week.

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In-Touch
Heavy Equipment Rentals - Challenges
In-Touch delivers the key information enabling
equipment rental companies to ensure efficient
operations and to protect themselves from
customer abuse. Location info Engine Run-Hour
Info (inc. each Start / Stop) Utilization by
Jobsite Service Due reminders Security
features, including Geo-Fence and Curfew
The In-Touch usage reports include each engine
ON and OFF event. This information enables
equipment managers to know if a customer has used
a machine even after he called it off-rent.
The In-Touch solution is also very scalable
it can support any make or model of machine, as
well as non-powered assets such as storage
containers, water tanks, and portable restrooms.
In-Touchs broad capabilities enable the
organization to manage its entire range of
assets.
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In-Touch
Heavy Equipment Rentals - Challenges
Heavy Equipment rental companies often try to
achieve three forms of revenue for each
machine. Equipment Rental Equipment Sales (the
rental machines are sold as used
equipment) Equipment Services The rental
companies realize that a good maintenance program
will allow them to collect a premium price for
each used machine they sell. In other words,
good equipment maintenance is the key to this
type of business program. The In-Touch solution
helps the heavy equipment rental companies to
enforce proper Service intervals, and even to
protect themselves against certain forms of
equipment abuse. Bottom Line In-Touch can help
them meet their business objectives.
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In-Touch
Real-Time Reporting And Alerts
Customer Asset Description Unit ID, and Branch
ID Current Engine Hours Service Due Average
Utilization Geo-Fence
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In-Touch
Real-Time Reporting And Alerts
Fleet Mapping Different icons for different
machines Drill-down for details for any specific
asset
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In-Touch
Real-Time Reporting And Alerts
Asset Control Full mapping zoom In/Out Update now
- Set Geo-Fence - Set Curfew - Show Track
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In-Touch
Real-Time Reporting And Alerts
Jobsite Utilization Info Custom
Jobsites Automatic Jobsite Utilization Reports by
Asset Automatic Asset Utilization Reports by
Jobsite
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In-Touch
Real-Time Reporting And Alerts
History Log Shows all messages sent to / from the
machine Indicates the originator of
each message Messages indicate Each engine on /
off Cumulative hours Usage by Jobsite Alert
Notifications for
Service Due Geo-Fence violation Curfew
violation Low Battery