Data WarehouseDiscoverer BPR Survey Results

1
Data Warehouse/Discoverer BPR Survey Results
2
Purpose/Scope of Survey

• Conducted as part of the BPR process
• Encompassed the following
• Utilization of CBS applications
• CBS Training
• Data Warehouse/Discoverer Benefits/Needs
• Software Council Process/Representation
• CBS Help Desk Support
• Financial Systems Division website

3
Participation
The following chart illustrates the breakout by
Line Office/Organization of survey participants
4
Utilization of CBS Applications by Survey
Participants
5
Summary of Systems Usage
How often do survey participants use the CBS
Applications?
6
CBS Training
7
Training Schedule
Were participants aware that the CBS Training
Schedule was located on the FSD website?
36.6
63.4
8
Training
Who were the survey participants trained by?
9
Training Opportunities

• How many survey participants that did not attend
  training were provided an opportunity to do so?

58.4
24.3
10.6
10
E-Learning Preference

• Do survey participants want to see E-Learning
  incorporated into CBS Training?

61.2
9.3
29.4
11
Data Warehouse/Discoverer
12
Data Warehouse/Discoverer Training

• Did the survey participants attend training on
  the Data Warehouse and/or Discoverer?

13
Data Warehouse/Discoverer Training

• When did the survey participants attend the
  training?

14
Use of Data Warehouse/Discoverer

• Did survey participants use the Data
  Warehousestandard reports and/or Discoverer
  workbooks?

15
Use of Data Warehouse/Discoverer

• How long have the survey participants been using
  Data Warehouse and/or Discoverer?

16
Additional Training Needs for Data Warehouse
/Discoverer

• What additional types of Data Warehouse/Discoverer
  training would benefit the survey participants?

17
Data Warehouse Ratings

• How would survey participants rate Data Warehouse
  Standard Reports and Query Applications meeting
  their needs?

2.5
2.5
11.0
8.1
36.0
39.4
18
Discoverer Ratings

• How would survey participants rate Discoverer
  Workbooks/Worksheets on meeting their needs?

31.5
6.0
6.4
10.2
20.9
24.3
19
Discoverer Workbooks

• Which Discoverer workbooks were identified by
  survey participants as being used on a regular
  basis?

20
Software Council
21
Software Council

• How do survey participants rate the process for
  requesting new queries or reports via their
  Software Council representatives?

22
Software Council

• Do survey participants feel that their requests
  are adequately represented during Software
  Council meetings and/or discussions?

71.3
15.3
4.5
23
CBS Help Desk
24
CBS Help Desk

• How often did survey participants contact the CBS
  Help Desk with a Data Warehouse/Discoverer
  question or concern in the past year?

25
CBS Help Desk Service

• How do survey participants rate the service
  provided by CBS Help Desk staff?

26
Financial Systems Division (FSD) Website
27
FSD Website

• How often do survey participants visit the FSD
  Website for CBS information?

9.3
21.6
44.8
24.3
28
FSD Website

• Were they able to find the information or
  content they were looking for?