Best Practices: Volunteer Management

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Best PracticesVolunteer Management

• Pauli Tice Rachel Dillon

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Speaker Introduction

• Rachel Dillon
• Community Relations Manager
• MAP Furniture Bank
• Background in Public Relations
• Oversees 10 weekly volunteers and hundreds of
  episodic
• Utilizes volunteers to cut costs for a small
  nonprofit
• Board Member for Volunteer Administrators Network

• Pauli Tice
• Director of Volunteer Services
• LifeCare Alliance
• Extensive experience in Volunteer Management
• Oversees a large group of regular volunteers and
  hundreds of episodic
• Relies on volunteers for daily operations
• Member of Volunteer Administrators Network

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Course Objectives

• Best Practices for Volunteer Orientation and
  Relationship-Building
• Understanding Volunteer Motivation
• Insight into Fulfilling Volunteer Experiences

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Orientation Best Practices

• Friendly Introduction
• Tour
• Range of Opportunities
• Policies/Procedures
• Set the Expectation

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Orientation

• Rachels Thoughts
• Sales-Pitch
• Getting to Know You
• Meet our Team
• Sell the Benefits
• Volunteer Recognition

• Paulis Thoughts
• Scope of the Agency
• Getting to Know You
• How they Help the Team
• Volunteer Recognition

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Relationship-Building Best Practices

• Learn about your volunteers
• What can you do for them?
• Dont take them for granted!

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Relationship-Building

• Rachels Thoughts
• Cant say thank you enough!
• In the Loop
• Leave notes to touch base
• Get everyone involved!

• Paulis Thoughts
• Volunteers like to be needed
• Better you know them, better you know what to ask
• Youd be surprised at what your volunteers are
  willing to do!

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Your Biggest Challenge

• Communication!

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Volunteer Motivation

• Community Service
• Altruism
• Need for Belonging
• Resume-building or Job-seeking
• The Cause

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Creating Fulfilling Experiences

• Use their motivation
• Value their time
• Give context to their work
• Give them the right tools
• Think outside the box
• Recap accomplishments

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Best Practices Recruitment

• Diversify
• Volunteermatch
• Your website
• Colleges/Universities
• Firstlink
• Community Events
• Social Media
• High Schools/Civic Groups
• Corporations

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Hard-Learned Lessons

• Rachels Thoughts

• Paulis Thoughts

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Questions?