E-Government in the U.S.

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E-Government in the U.S.
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E-Government in the U.S.

• Computerized operations ? interactive operations
  between government and users
• E-government begins in the 1990s
• Based on theory of purpose and duties of
  government safe subject for politicians
• Could we function without it?

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My e-government life

• Obtained tax forms and submitted returns
• Paid city usage fees
• Renewed drivers license
• Registered to vote
• Ordered and received absentee ballot

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Most popular topics

• From www.cabq.gov
• Jobs
• Pay your water and solid waste bills
• Report abandoned vehicles
• Restaurant inspections
• Road Construction Report
• Department listing
• Planning
• Maps (GIS)

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Other popular topics

• Register for city business license
• Procurement
• Economic development
• Mayor
• City council
• Find meetings, agendas, legislation
• Register to vote

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Doing business

• Procurement www.fedbizopps.gov and
  www.grants.gov, among others
• Automatic updates
• Exporting anything -- www.expert.gov
• Importing anything http//trade.gov/index.gov
  http//trade.gov/ia/index/asp www.business.gov/gu
  dies/import-expert

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Measurements of success

• How much does the government save (staff time and
  salaries)?
• Virginia saved 270,000 in processing
  unemployment claims annually
• Indiana documented 400 million in increased
  revenue and reduced costs due to electronic tax
  filing and direct deposit of refunds over five
  years

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Public outreach (Brookings)

• 48 of websites allow posting of comments,
  message boards, surveys and chat rooms
• 44 of websites allow residents to register to
  receive updates on specific issues
• Executive sites are strongest on outreach,
  legislative and judicial often merely billboards

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Public interaction

• Expectmore.gov
• Regulations.gov
• Second Life, www.secondlife.com
• INFORMATION

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Challenges

• Changing the culture is the toughest part
• Constant need to re-evaluate and update sites
• Inconsistent designs of related sitesconfusion
• Including workable search engines
• Keeping private information private
• Broadening access (languages, disabilities)
• Keeping sophisticated personnel on staff
• Financing e-government sites and programs

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Financing

• User fees
• Summarized at Brookings e-government study
  for 2008, www.brooking.edu
• Examples of public-private partnerships
• No public cost for prize-winning Nebraska
  state portal, www.Nebraska.gov
• Virginia Department of Taxation Partnership
  
• Project, affecting more than 9 billion in
  annual
• revenue for government services
• Center for Digital Government Best of the Web
  
• awards

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Competition and Cooperation

• Best of the Web Awards National League of
  Cities and National Association of Counties and
  the Center for Digital Government
• National Association of Computerized Tax
  Professionals
• Federation of Tax Administrators
• National Electronic Commerce Coordinating Council
• E-Government Act of 2002 and initiatives

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• Adapted CitiStat to diagnose local management
  issues in Indjija and Paracin
• Used it for call center (plus walk-ins and SMS)
  to report concerns, generate work orders with
  48-hour response time
• Case Management System and web-based statistics
  in Serbias Commercial Courts
• Expect to assist with more local applications,
  perhaps with courts

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