The Democratic Governance Practice Network DGPNet

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The Democratic Governance Practice Network
(DGP-Net)

• Knowledge for Leadership and Innovation in
  Governance
• By
• DG Knowledge Management and DGP-Net Facilitation
  Team
• Sylvie Babadjide

Skype Sylvie dgg
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Next steps Questions

• How has UNDP through knowledge sharing (globally,
  regionally) been able to assist you?
•  
• How do we keep you engaged in this CoP? Options
  and opportunities (carrots) to engage
  participants?
•  
• What would you like to receive from the HQ and
  the regional centre?
•  
• o Processes, standards
•  
• o Systems, tools, infrastructure
•  
• o Policy advice, networking with stakeholders,
  PPP
•  
• o Products, Services,
•  
• How can we use ICT tools to strengthen the e-Gov
  CoP and knowledge sharing within the CoP?
• How does the CoP stay connected? E-gov Net?

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Knowledge Management UNDP philosophy

• Explicit and Tacit
• Collection and connection
• People, processes, technology
• A tool to achieving organizational goals
• Not an end in itself

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The UNDP Knowledge Management Model

• Established in 1998, institutionalized in 2002
• Serving 130 country offices
• Global networks - a bridge
• Nov 2008 18 knowledge networks -11,000 UNDP
  members, 4,000 external members

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UNDP KM Practitioners Worldwide
Satish Vangal KM Specialist, Management Practice
Sylvie Babadjide Research Analyst, DG
Gillian Chalmers Knowledge Services Associates,
BDP
Patrick Breard Consultant, BCPR
Kevin Chang Research Analyst, BCPR
Mohammad Abbadi Research Analyst, Gender
Atif Khurshid Research Analyst, HIV/AIDS
Kim Henderson Knowledge Information Manager, BDP
Agi Veres KS Chief, RC-ECIS
Uyanga Gankhuyag Network Facilitator, Poverty
Steve Glovinsky Global Advisor, Solution Exchange
Iyad Abumoghli KS Team Leader SURF-AS
Renata Nowak-Garmer Research Analyst, Poverty
Angelica Shamerina Network Facilitator,
Environment Energy
Robert Juhkam KS Team Leader, RCAP
Laura Hildebrandt Network Facilitator, Gender
Monjurul Kabir Network Facilitator, DG
Juan Manuel Salazar KM, SURF-LAC
Thomas Kimaru Consultant, RC-ESA
Jayne Musumba Network Facilitator, Capacity
Development
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The DGP-Net services, Products and People
A Dedicated Network Facilitation team Monjurul
and Sylvie

• Standardized, demand driven Products and Services
• News Updates
• Consolidated Replies, Reference Notes
• eDiscussions, eConsultations
• DG Insights Democratic Governance Insights
• Expert Referrals
• Knowledge collection and codification - Practice
  Workspaces
• Community of Practice building Manilla, Athens,
  Hyderabad

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News Update
Description
The purpose of the Practice Workspaces are to
enable Communities of Practice at the country
level.
Value Received
Clients Country Offices
Outputs
Outcomes
- Facilitates knowledge sharing, collaborations
and coordination.

• Virtual collaborative environment for teams and
  working groups.

Development Turn-around
The initial consultative session takes one week.
Cost
DSA and travel costs for the initial consultative
and scoping session. Cost of a moderator local
officer- to grow and run a community.
Resources
Contacts
Sylvie.babadjide_at_undp.org Monjurul.kabir_at_undp.org
http//practices.undp.org/democratic-governance/ne
ws/?src121515
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Network Queries
Description
Network members can send queries to an electronic
mailing list to tap the knowledge, experience and
perspectives of a global community. Replies from
UNDP fellow staff members, practitioners and
experts are compiled into one e-mail (a
Consolidated Reply), together with additional
research and resources.
Clients CO, UNCT, Partners
Value Received
Outputs
Outcomes

• Creates wider choices and better informed
  decisions
• Speed up global consultations
• Improves quality of programmes and results

• Global consultation synthesized in a
  Consolidated Reply, including additional
  research, contact details of contributors, and
  individual messages.

Development Turn-around
The turn around time after a query for a
comprehensive global consultation and feedback,
including the complementary research and analysis
and the preparation of a Consolidated Reply, is
usually 15 working days.
Cost
This service is provided at no cost to UNDP staff
and partners who are a member of a network.
Resources
Contacts
http//content.undp.org/go/km/ks-global/KST-COP/do
wnload/?d_id427726
1. KM Team, HQ
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Consolidated Reply
Description
The purpose of the Practice Workspaces are to
enable Communities of Practice at the country
level.
Value Received
Clients Country Offices
Outputs
Outcomes
- Facilitates knowledge sharing, collaborations
and coordination.

• Virtual collaborative environment for teams and
  working groups.

Development Turn-around
The initial consultative session takes one week.
Cost
DSA and travel costs for the initial consultative
and scoping session. Cost of a moderator local
officer- to grow and run a community.
Resources
Contacts
Sylvie.babadjide_at_undp.org Monjurul.kabir_at_undp.org
http//practices.undp.org/democratic-governance/ne
tworks/?src121515
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Global eDiscussions
Description
Selection of eDiscussion topics is one aspect of
a Practice setting agenda process (i.e. the
Practice determines the plan). eDiscussions can
inspire thoughtful and pertinent exchange
especially when ample time for members
reflection is allowed in advance and during
discussion.
Value Received
Clients Country Offices
Outputs
Outcomes

• Opens a space and time for knowledge sharing.
• Gathers perspectives on substantive matters and
  helps to create new knowledge.

• Consolidated summary of eDiscussion, including
  additional research, contact details of
  contributors, and individual messages.

Development Turn-around
eDiscussions are scheduled four months in advance
and run over a two-month period. An expert guest
moderator works 4-5 days throughout the
discussion period and collaborates closely with
the Facilitation team.
Cost
Cost of one or more expert guest moderators to
launch, run and summarize the discussion.
Resources
Contacts
http//content.undp.org/go/km/ks-global/KST-COP/do
wnload/?d_id427726
Sylvie.babadjide_at_undp.org Monjurul.kabir_at_undp.org
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eDiscussions and E-Consultations
Description
eDiscussions focusing on priority areas that
arise within the context of Practice activities
can be launched on dedicated segments. Such
eDiscussions gather only a subset of the Practice
community, i.e. network members that register to
see or contribute to the thread.
Clients Country Offices
Value Received
Outputs
Outcomes

• Opens a space and time for knowledge sharing.
• Gathers perspectives on substantive matters
• Implies a subset of the Practice community

• Consolidated summary of eDiscussion, including
  additional research, contact details of
  contributors, and individual messages.

Development Turn-around
eDiscussions on segments should be scheduled one
month in advance. They involve half a day of
advisory support from the KM Team to train the
moderator and to set up the technical environment.
Cost
No costs are involved if the eDiscussion is
moderated by a BDP policy advisor.
Resources
Contacts
http//content.undp.org/go/km/ks-global/KST-COP/do
wnload/?d_id427726
Sylvie.babadjide_at_undp.org Monjurul.kabir_at_undp.org
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Expert Referrals
Description
Country Offices send to a Regional Center a
request with a draft Terms of Reference for a
desired expert. The RC can assist in the
development of the final TOR. A list of expert
CVs recommended by the RC is provided with a
written summary profile of each referred
candidate.
Clients Country Offices
Value Received
Outcomes
Outputs

• CVs of experts
• Summary for each candidate

- UNDP reviewed and vetted information - Better
servicing of UNDP partners with quality
recommendations
Development Turn-around
The usual turn around time for this service is 5
working days.
Cost
Regional Centers provide this service to UNDP CO
at no cost.
Resources
Contacts
http//content.undp.org/go/km/ks-global/?srcksg
1. RC KS Chiefs
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WIDE Expert Roster
Description
The WIDE platform offers an on-line mechanism to
invite, receive, screen, and manage expert CVs
and recommendations. The platform allows UNDP
teams to develop their own experts roster and
offers the possibility to plug this into a global
UNDP experts database, creating a bigger pool of
'proven consultants'.
Value Received
Clients CO, UNCT, UN agencies
Outputs
Outcomes

• Quality control mechanism for accessing experts
• Better servicing of UNDP partners

• An easy to use roster technology for local use
• An ICT platform globally maintained and improved

Development Turn-around
Creating a WIDE expert roster requires to learn
how to use the platform, which is a one day
training module.
Cost
The WIDE federation of expert rosters is
sponsored by UNDP SSCU and partners. As such the
roster is free of charge for UNDP staff and UN
agencies.
Resources
Contacts
http//content.undp.org/go/km/expert-roster/
http//tcdc1.undp.org/SIE/expertRosters.aspx
gabriele.kodura_at_undp.org
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Practice Workspaces
Description
The purpose of the Practice Workspaces is to
enable Practice members to bring materials and
content to the attention of the entire community.
By sharing local practices, UNDP staff can
highlight globally their achievements and
successes.
Clients Country Offices
Value Received
Outputs
Outcomes

• Enables global knowledge sharing, collaborations
  and coordination
• Fast and easy access to materials locally
  developed

• A global repository for practice members,
  holding more than 8.500 documents end of 2007

Development Turn-around
Global Practice workspaces are already available.
Publishing a document takes up to 2 minutes.
Cost
UNDP staff members can use at no cost the
Practice workspaces, either to to search or to
publish content.
Resources
Contacts
http//practices.undp.org/democratic-governance/
gillian.chalmers_at_undp.org
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KM_at_UNDP Strategic change Web 2.0

• Current email based model (Lyris)
• Web 2.0
• Content Management System
• Institutionalized Knowledge
• Contextualized Knowledge
• Accessible knowledge
• Communication
• Connecting People In and out of UNDP Maximizing
  KM virtuous circle of Knowledge sharing
• Social networking

Wikis, Blogs, RSS feeds, Podcasts, Discussion,
Chats, Profile, Instant messaging, etc
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Web 2.0 on DGP-Net
Wikis, Blogs, e-Discussion K-Base

• Workspace
• DG Blogs
• DG Wiki E-Discussion, more
• Drawing from Partners
• DG Knowledge Base

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E-governance on DGP-Net
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DGP-Net on Wiki

• Accessible to all http//sdnhq.undp.org/wiki/Cate
  goryAbout_DGP-Net
• 10 years of Knowledge Sharing in the Democratic
  governance Community of Practice
• Products News Updates, E-discussions, DG
  Insights etc
• Resources Contextualized E-Discussions on
  Democratic Governance for Achieving the MDGs

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DGP-net Knowledge Base
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E-governance on DGP-Net
Democratic Governance Thematic Areas http//sdnhq.
undp.org/undpwiki/Networks_and_Topics
E-Governance CRs and Country Experiences
http//sdnhq.undp.org/undpwiki/CategoryE-governa
nce_CRs
Whats NEXT ?
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Own your network
YOU!

Share your Experiences Strengthen the
CoP! Contribute to the virtuous circle of
Knowledge Sharing!
THANK YOU!