New Learning Technologies, Approaches, and Methodologies

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New Learning Technologies, Approaches, and
Methodologies

• Bob Mosher
• Chief Learning Strategy Evangelist
• LearningGuide Solutions

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My Goals for Today...

• To have a dialogue, NOT a monologue
• To pose more questions then answers
• To challenge ourselves to look beyond this event,
  tomorrow, next week, 2007, and
• Challenge can involve feelings of excitement,
  uneasiness, frustration, joy, and even anger!

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My journey to this place

• Warsaw (NY) Elementary School (1982 1986)
• Taught 3rd, 4th, and 5th grade not in that
  order!
• Logical Operations (1986 1991)
• Computer Trainer and Manager
• Ziff-Davis Education (1991 2000)
• Training Manager and Train the Trainer Manager
• Conduit TecKnowledgy (2000 2001)
• Learning Consultant and part owner
• Element K (2001 2003)
• Executive Director of Learning Strategy
• Microsoft Learning (2003 2006)
• Director of Learning and Strategy Evangelism
• LearningGuide (Nov. 16th - ???)
• Global Chief Learning and Strategy Evangelist

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Questions

• What kind of learner have we created?
• What kind of instructors instructional tools
  have we created?

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Traditional View of Learning
REAL LEARNING!! Poorly supported
HIRED!!
RETIRED!!
Career with the company
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Transforming the Learning Industry

• We are on the cusp of a Learning Renaissance.
• Ambient Insights 2006

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The Learning Migration
Initial
Continued
Remedial
Upgrade
Transferred
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The situation MSL has created for itself

• 1,800 partners worldwide
• Certified Technical Ed Center (CTEC) to
  Certified Partners for Learning Solutions (CPLS)
• Students Trained
• Over 9.6M customers trained since NT4
• About 1M training events in last 12 months
  worldwide
• Students Certified
• 2.7M certifications granted in total
• total of 1.6M certified professionals
• Over 140K new entries over last 12 months
  worldwide

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How Learners Describe the Experience

• Questions
• Do you see your training organization changing to
  meet these needs?
• HOW can EXISTING modalities of instruction be
  effective as the learner moves toward the bottom
  right of the graph?
• What new options do we need to include?

Familiar Technology New
Novice User Expert
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The issue??

• WHATS NEXT?????

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CONTENT is KING!!!
CONTEXT is now KING!!!
CONTEXT
CONTENT
Monitor Company Group, L.P., - 2004
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A question?

• Discuss your definition of Informal Learning?

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A question?

• What do you feel exists in your organization
• 0
• 1-25
• 26-50
• 51-75
• 75-99
• 100

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Whats really most effective?
Experience on the job Networking Workshops Trainin
g Programs Manuals Instructions Special
Assignments Mentoring Coaching
informal
formal
Bron Atos KPMG Consulting
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True Learning...
A person who carries a cat by the tail learns
something about cats they can learn in no other
way. Mark Twain
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What makes Informal Work?

• Inspiration, NOT Motivation
• Inspiration intrinsic, long lasting
• Motivation extrinsic, short term
• Problem based/ Outcome based, NOT
  Skills/Training based
• Immediacy
• How embedded in the learning environment is the
  solution? The farther the learner has to journey
  the less a chance of them doing it.
• Including a community aspect
• Be proactive facilitate the discussions
• Teaching the tools and showing their validity
• FAQs, testimonials, best practices,,,
• Effectiveness of the options and how they are
  being applied

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Training vs. Performance Support
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Tools of the trade

• Synchronous Instructors/peers in Real-time
• Classroom (Course, Seminar, Clinic, Workshop)
• Large Group
• 1 on 1
• Web broadcasting (Course, Seminar, Clinic,
  Workshop)
• Chat Mentor, Peer, Both

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Tools of the trade

• Asynchronous NO instructor/peers in real-time
• WBT (Course, Seminar, Clinic, Workshop)
• CBT
• Virtual Labs
• Internet References FAQs Industry sites
• Message Boards Mentored, Peer, Both
• BLOGs, WIKIs
• E-mail
• EPSS
• Job Aides
• Books and Reference Material
• Tapes (Audio Video)

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Learning As a Process
Assessment - Needs - Skill -
Orientation Manager Mtg. Prework - E-learning
Assessment - Needs - Skill -
Orientation Manager Mtg. Postwork -
E-learning - forums - chats/synch
Assessment - Needs - Skill -
Orientation Manager Mtg. Postwork -
E-learning - forums - chats/synch
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Resources

• The Masie Center www.masie.com
• The Training Place www.trainingplace.com
• Insights www.insights.com
• Transcensus - www.transcensus.com/
• LearningGuide www.learningguideonline.com
• Microsoft Learning - www.microsoft.com/learning

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Final Perspective

• A ship in a harbor is safe, but thats not what
  ships are built for

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Thank You!!! b.mosher_at_learningguideonline.com